Isaac Lwiza
Dar Es Salaam
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Sales Service/Support Officer
CRDB Bank Plc
Dar Es Salaam , Tanzania
05.2021 - Current
- Ensured that all client-related documents are properly stored according to company policy.
- Reviewed and verified customer identity documents, such as passports and driver's licenses.
- Collaborated with other departments to ensure that all customer information is accurate and up-to-date.
- Maintained updated records of all customer identification data.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
- Ensured that all AML and KYC policies are properly implemented across the organization.
- Prepared documents for regulatory compliance audits.
- Performed risk assessments on prospective investments.
- Collaborated with other departments in order to resolve customer disputes.
- Performed due diligence checks on high risk customers according to AML and KYC policies.
- Ensured that the company adheres to internal control standards by performing periodic reviews and audits of accounts opened and closed during the period under review.
- Provided guidance on account opening processes to customers and colleagues.
- Identified any discrepancies between customer application forms, supporting documents and regulatory requirements.
- Maintained records of all accounts opened and closed in accordance with established procedures.
- Analyzed customer profiles to determine their risk level based on various criteria such as occupation, nationality or source of funds.
- Participated in training sessions conducted by Compliance department regarding KYC and AML procedures.
Bank Officer
CRDB Bank Plc
Dar Es Salaam , Tanzania
06.2015 - 05.2021
- Developed marketing strategies for new financial products.
- Assisted customers with online banking setup and troubleshooting issues.
- Educated clients on the benefits of various investment options.
- Reviewed loan applications for accuracy and completeness before submitting them for approval.
- Processed deposits, withdrawals, transfers, payments, checks.
- Responded to customer inquiries and resolved account issues.
- Collaborated with other departments in order to resolve customer disputes.
- Assisted customers with opening new bank accounts.
- Maintained records of customer transactions.
Education
Bachelor of Arts - Microfinance And Enterprise Development
Sokoine University of Agriculture
Morogoro12-2013
Skills
- Account Management
- Document Verification
- Due diligence
- Risk Management
- Document Review
- Active Listening
- Problem-Solving
- Task Prioritization
- Decision-Making
- Teamwork and Collaboration
Languages
Swahili
First Language
English
Advanced
C1
Timeline
Sales Service/Support Officer
CRDB Bank Plc
05.2021 - Current
Bank Officer
CRDB Bank Plc
06.2015 - 05.2021
Bachelor of Arts - Microfinance And Enterprise Development
Sokoine University of Agriculture
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