HAWA CHALAMANDA ZUBERI

• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

• Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.

• Boosted revenue with upselling additional services such as safari tour packages, hotels reservations, and special event bookings.

• Collaborated with team members to streamline reservation processes, communication between departments by sharing passenger/customer preferences so that we can meet their expectations

Attending all incoming guests as the receptionist

Boosting company sells by advertising our products through website and internet, giving brochure to friends and other new people in order to inviting new customers everyday

Since we were non-iata, we made sure to protect and find comfortability to our customers by providing them the best customer service, book the itinerary on time, even shuttle service to our regular passenger

• Improved customer satisfaction by addressing and resolving complaints promptly.

• Providing the best customer service at cashier desk, and briefing products in a pleasant manner to customer

• Conducted employee performance evaluations, providing constructive feedback for growth and development.

• Developed strong working relationships with staff, fostering a positive work environment.

• Increased sales through effective merchandising strategies and targeted promotions.