FELICIA KAPAMA
DAR ES SALAAM,UPANGA
Summary
A highly motivated and dedicated person. Enjoys curiosity driven learning. Ambitious, innovative, confident and a team player.
Overview
7
7
years of professional experience
Work History
Ticketing and Reservation Agent
TravelTrack Limited, Es Salaam
03.2022 - Current
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments
- Boosted revenue with upselling additional services such as safari tour packages, hotels reservations, and special event bookings
- Collaborated with team members to streamline reservation processes, communication between departments by sharing passenger/customer preferences so that we can meet their expectations
Travel Agent
Influx Travel
Tours, Dar Es Salaam
01.2021 - 12.2021
- And, Attending all incoming guests as the receptionist
- Boosting company sells by advertising our products through website and internet, giving brochure to friends and other new people in order to inviting new customers everyday
- Since we were non-iata, we made sure to protect and find comfortability to our customers by providing them the best customer service, book the itinerary on time, even shuttle service to our regular passenger
Assistant Manager, Customer Service, Cashier
Miniso Company Limited, Dar Es Salaam
02.2017 - 05.2020
- Improved customer satisfaction by addressing and resolving complaints promptly
- Providing the best customer service at cashier desk, and briefing products in a pleasant manner to customer
- Conducted employee performance evaluations, providing constructive feedback for growth and development
- Developed strong working relationships with staff, fostering a positive work environment
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Diploma of Travel And Tourism - undefined
MakAir Travel Academy
November 2020
Certificate For English Language - undefined
British Council
September 2017
Certificate For Secondary School - undefined
Zanaki Secondary School
November 2016
Certificate For Primary School - undefined
Umoja Wa Mataifa
October 2012
LANGUAGES - undefined
Swahili - undefined
Skills
- Problem solving
- Empathy
- Adaptability
- Positive attitude
- Team working
- Persuasion skills
- Time management
- Training
- Resiliency
- Public Speaking
References
REFEREES
1. HAJI MADAWILI
Station Representative
Saudia Airline
Dar es salaam
Tanzania
Mob: +255 653 587279
Email: mahaji@saudia.com
2. CUTHBERT ISSACK SARIA
Sales executive
Emirates Airline
P.O BOX 9594
Dar es Salaam
Mobile +255 758909552
Email: cuthbert.saria@emirates.com
3. MOHAMED ALLY
Managing director
MakAir Travel Academy
P.O BOX 20332
Dar es Salaam
Mobile +255 715737232
Email: makair2002@yahoo.com
Interests
WWW: , Bold Profile
Additional Information
- 4. JANE MAHONZA ADMINISTRATOR MINISO TANZANIA MOB: , 0688-121308
Work Preference
Work Type
Full TimePart TimeTimeline
Ticketing and Reservation Agent
TravelTrack Limited, Es Salaam
03.2022 - Current
Travel Agent
Influx Travel
01.2021 - 12.2021
Assistant Manager, Customer Service, Cashier
Miniso Company Limited, Dar Es Salaam
02.2017 - 05.2020
Diploma of Travel And Tourism - undefined
MakAir Travel Academy
Certificate For English Language - undefined
British Council
Certificate For Secondary School - undefined
Zanaki Secondary School
Certificate For Primary School - undefined
Umoja Wa Mataifa
LANGUAGES - undefined
Swahili - undefined
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