HARITH ABDALLAH SHABANI
Dar es salaam
Summary
Experienced with debt management and recovery processes essential for resolving overdue accounts. Utilizes effective communication and negotiation techniques to manage client relationships and reduce delinquency rates. Track record of maintaining compliance and achieving recovery goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
VALUATION AND RECOVERY OFFICER
FIKIA FINANCE
06.2021 - Current
- Led valuation projects, ensuring compliance with regulatory standards and best practices.
- Developed comprehensive valuation reports utilizing advanced analytical tools and methodologies.
- Mentored junior staff, enhancing team capabilities and promoting professional development.
- Streamlined valuation processes, improving efficiency and accuracy in service delivery.
- Assisted in training junior staff members, sharing expertise in various valuation methods and techniques.
- Increased property valuation accuracy by conducting thorough research and analysis of market trends.
- Contacting customers and informing them of their upcoming and overdue payments.
- Negotiating suitable payment plans.
- Posting of customer’s payments to the system
- Maintaining an up-to-date customer payment records.
- Instituting legal action when customers fail to pay their debt.
- Managing relationships with company lawyers and collection agencies to facilitate necessary recovery actions.
- Follow up with customers on overdue payments through calls, emails, and visits.
- Collaborate with legal and valuation teams for asset recovery processes.
- Maintain accurate records of all collection’s activities.
- Provide regular updates and reports on collections progress to the management team by Preparing weekly and monthly report or as may be requested by your supervisor.
- Led recovery initiatives, optimizing processes to enhance operational efficiency.
- Mentored junior staff, providing guidance on best practices in debt recovery strategies.
- Analyzed account data to identify trends and develop tailored recovery plans.
- Collaborated with cross-functional teams to resolve complex recovery cases effectively.
- Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
- Performing all other related duties in achieving the company’s objective as may be assigned.
Debt Collection Officer
OPPORTUNITY TANZANIA LIMITED
01.2018 - 06.2021
- Make phone calls to debtors
- Send Bulk sms to debtors
- Monitoring Vehicle tracking system.
- Providing demand notes to clients.
- Keep track of assigned accounts to identify outstanding debts
- Handle questions or complaints.
- Perform any other duties assigned by the Supervisor from time to time.
- Managed collection efforts for outstanding debts, ensuring compliance with industry regulations.
- Conducted negotiations with clients to establish payment plans, enhancing customer relations.
- Analyzed account histories to identify trends and optimize collection techniques.
- Collaborated with legal teams to facilitate debt recovery through litigation when necessary.
- Prepared detailed reports on collection performance, identifying areas for process improvement.
- Improved customer satisfaction ratings by resolving disputes promptly and professionally.
Education
Certificate of Primary Education -
ALI HASSAN MWINYI PRIMARY SCHOOL
Dar Es Salaam, Tanzania10-2010
Certificate of Secondary Education -
KAMBANGWA SECONDARY SCHOOL
Dar Es Salaam, Tanzania09-2014
Certificate - Business Administration
PCTL Training Institute
01.2016
Certificate - Business Administration
THE OPEN UNIVERSITY OF TANZANIA
Dar Es Salaam, Tanzania03-2022
Diploma - Business Administration
THE OPEN UNIVERSITY OF TANZANIA
Dar Es Salaam, Tanzania09-2024
Skills
- Monitoring vehicle tracking systems
- Skilled in Adobe Photoshop and Illustrator
- Problem-solving
- Decision-making
- Cash flow projections
- Portfolio management
- Adaptability and flexibility
- Communication Skills
- Collection strategies
- Payment plan development
- Repossession coordination
- Investigation techniques
- Teamwork and collaboration
- Microsoft office
Certification
- Motor Vehicle Training, Rinaz Proper Consult co.ltd - September,2024
- Teamwork Skills: Communicating Effectively in
Groups. July, 2022 - Successful Negotiation: Essential Strategies and
Skills. July, 2023 - Developing Your Emotional Intelligence, August,2021
Timeline
VALUATION AND RECOVERY OFFICER
FIKIA FINANCE
06.2021 - Current
Debt Collection Officer
OPPORTUNITY TANZANIA LIMITED
01.2018 - 06.2021
Certificate of Primary Education -
ALI HASSAN MWINYI PRIMARY SCHOOL
Certificate of Secondary Education -
KAMBANGWA SECONDARY SCHOOL
Certificate - Business Administration
PCTL Training Institute
Certificate - Business Administration
THE OPEN UNIVERSITY OF TANZANIA
Diploma - Business Administration
THE OPEN UNIVERSITY OF TANZANIA
References
Richard, Matekele, Collection Manager, +255 686 165 850, Opportunity Tanzania Limited, P.O. Box 34352, Dar es Salaam
Fredrick, Mwami, Credit Operation Manager, +255 658 306 366, Fikia Finance, P.O.Box 3479, Dar es Salaam.
Disclaimer
I hereby declare that all the above mentioned information filled by me is true and correct to the best of my knowledge and belief.
PERSONAL PARTICULARS
- Date of Birth : 25th May 1996
- Place of Birth : Dar es Salaam
- Nationality : Tanzanian
- Sex : Male
- Marital Status : Married
- Residence : Dar es Salaam
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