HADIJA ABBAS
Dar es salaam
Summary
Self-assured professional with a background engaging clients, streamlining sales processes and assessing customer needs. An established personal promoting undeniable organizational skills and desiring the opportunity to work hard.
Overview
2
2
years of professional experience
Work History
Lead Generator
Absa Bank
04.2023 - Current
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills
- Scheduled sales appointments to discuss products and services and to close qualified leads
- Analyzed customer data to identify potential sales opportunities
- Educated customers on product and service benefits, explaining features and answering questions
- Attained more than Tsh 60million on loans, opened more than 5 salary accounts and issued also credit cards as per sales targets on monthly basis
- Participated in team meetings to discuss strategies for increasing sales performance
- Maintained records of contacts, accounts and orders
- Called potential customers who had been solicited through advertisements
- Employed persuasive communication skills when selling products or services over the phone
- Explained products and services and prices and answered questions from customers
- Performed outbound calls in order to generate leads and follow up on existing customers
- Adhered strictly to all applicable laws and regulations pertaining to consumer privacy rights when collecting customer information
- Performed additional duties as assigned by supervisor related to lead development initiatives.
KYC assistant
NCBA BANK
11.2022 - 03.2023
- Contacted customers to submit required documents within defined service level
- Called customers for activation of dormant accounts and glady we managed to activate 200+ accounts during my servicing with the bank
- Participated in ongoing training to enhance own job skills and knowledge
- Committed to delivering excellent customer service while working in a fast-paced environment
- Worked with coworkers to complete tasks
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Assisted manager in all aspects of business operations
- Prepared PowerPoint presentations for senior-level staff with attention to detail
- Organized resources, records and personnel to accomplish aggressive targets
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems.
Education
Bachelor In Banking And Finance -
Institute of Finance Management
Dar Es Salaam11.2022
Advanced Level -
Mwendakulima High School
Kahama05.2019
Ordinary Level -
Umoja Secondary School
Tabora11.2016
Skills
- Time management
- Relationship building
- Closing deals
- Presentation skills
- Prospecting
- Negotiation
- Emotionally intelligence
- Problem solving
- Verbal and Written Communication
- Merchandising Proficiency
Accomplishments
-Managed to reduce dormant accounts at the highest rate within the given time by the bank in the year 2022( NCBA bank)
-Penetrated into existing companies that we had relation in the corporate level and introduced them to our retail products KAMAKA COMPANY AND MARKIM.
-Played a big role in reopening a company (TAN-RE) that was on hold for a number of years
Volunteer Experience
Customer Service Intern, NCBA bank, Dar es salaam, Dar es salaam, 07/01/21, 12/01/22
References
- Said Gagu, NCBA Bank, Branch Manager, 255767198432, said.gagu@ncbagroup.co.tz
- Palmon Kamogo, Absa Bank, Relationship Manager, 255767210284, Palmon.Kamogo@absa.africa
Languages
English
Bilingual or Proficient (C2)
Kiswahili
Advanced (C1)
Timeline
Lead Generator
Absa Bank
04.2023 - Current
KYC assistant
NCBA BANK
11.2022 - 03.2023
Bachelor In Banking And Finance -
Institute of Finance Management
Advanced Level -
Mwendakulima High School
Ordinary Level -
Umoja Secondary School