Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
MUKENYI MUKHANDI ABDALLAH

MUKENYI MUKHANDI ABDALLAH

Dar Es Salaam

Summary

Experienced in customer relationship management and lead generation, effectively identifying and qualifying potential clients through various outreach methods. Demonstrated ability to analyze customer needs and provide tailored solutions, resulting in improved client engagement and retention. Proven track record of collaborating with sales teams to develop strategies that enhance lead conversion rates and maximize revenue opportunities. Skilled in training and coaching junior staff on best practices, contributing to overall team performance and productivity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Generator

National bank of commerce
Zanzibar , Tanzania
11.2023 - 04.2025
  • Generated leads through targeted outreach and relationship-building strategies.
  • Conducted market research to identify potential clients for banking services.
  • Collaborated with sales teams to develop effective lead conversion tactics.
  • Managed CRM system to track leads and follow-up activities efficiently.
  • Presented banking products to prospective clients during networking events.
  • Developed engaging content for promotional materials to attract new clients.
  • Analyzed client feedback to refine lead generation processes and strategies.
  • Trained junior staff on best practices for effective lead generation efforts.
  • Identified valuable leads through several key methods, including social media, networking events, and targeted marketing.
  • Maintained an accurate record of all sales activities in the CRM system.
  • Applied lead generating methods in high number of cold calls per day.
  • Utilized email campaigns to reach out to prospective clients.
  • Established relationships with prospects by following up on leads in a timely manner.
  • Assisted with marketing campaigns to drive lead generation initiatives.
  • Analyzed customer needs and recommended appropriate products and services.
  • Responded promptly to customer queries via telephone or email.
  • Created and maintained a database of leads for follow-up by sales team.
  • Implemented strategies to increase lead conversion rate and maximize revenue opportunities.
  • Identified and qualified potential customers through outbound calling.
  • Tracked performance metrics such as call volume, conversion rate.
  • Generated reports to track progress towards goals on a weekly basis.
  • Provided feedback on new product ideas based on customer insights.
  • Managed accounts from initial contact through closure process.
  • Participated in trade shows, conferences, and networking events to generate new business opportunities.
  • Collaborated with other departments to ensure successful execution of projects.
  • Conducted product demonstrations over the phone or via webinars.
  • Monitored industry trends and competitor activity to stay abreast of market changes.
  • Consistently exceeded established sales milestones set by professionals by using effective persuasion techniques.
  • Prepared detailed proposals for prospective customers outlining services offered.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Developed new leads each day at or above quotas.
  • Collaborated with new customers to give details about company offerings.
  • Networked to build client base and promote products to new and existing clients.
  • Cross-sold additional products and services to purchasing customers.

Logistics and Sales Officer

TURKY'S MIFUKO COMPANY LIMITED
Dar Es Salaam, Tanzania
01.2020 - 10.2024
  • Managed customer relationships to enhance service quality and retention.
  • Conducted market research to identify potential sales opportunities and trends.
  • Collaborated with team members to develop effective sales strategies and initiatives.
  • Presented product features and benefits to clients, addressing their specific needs.
  • Analyzed sales data to improve forecasting and inventory management processes.
  • Maintained accurate records of client interactions and transactions in CRM systems.
  • Built relationships with key clients through regular contact.
  • Maintained accurate records of all sales activities and results.
  • Prepared weekly reports summarizing current sales performance metrics.
  • Conducted research on competitive products and services.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Gained market share in new sales performance through aggressive team training.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Supported sales team members to drive growth and development.
  • Ensured compliance with sales policies, practices, and legal requirements.
  • Provided detailed and accurate sales forecasts to senior management.
  • Attended industry events, conferences, and tradeshows to network and generate new business leads.
  • Developed and implemented strategic sales plans to achieve corporate objectives.
  • Delivered sales presentations to high-level executives and decision-makers.
  • Acted as a liaison between the customer and cross-functional internal teams.
  • Negotiated contracts and closed agreements to maximize profit.
  • Sourced new sales opportunities through inbound lead follow-up.

Data Analyst

UTEL GLOBAL COMPANY LIMITED
Dar Es Salaam, Tanzania
04.2019 - 12.2019
  • Developed interactive dashboards using data visualization tools for stakeholder presentations.
  • Conducted data quality assessments to ensure accuracy and reliability of information.
  • Created detailed reports summarizing findings and recommendations for management review.
  • Translated raw data into meaningful information using statistical techniques.
  • Maintained documentation of all the processes related to Data Analysis.
  • Developed and implemented data collection systems and strategies to optimize statistical efficiency and data quality.
  • Assessed the effectiveness and accuracy of new data sources and data gathering techniques.

Logistics and Operations Officer

MUSHROOMTZ COMPANY LIMITED
Dar Es Salaam, Tanzania
02.2018 - 04.2019

Transport Officer

MRABA ENTERPRISES AND COMPANY LIMITED
Dar Es Salaam, Tanzania
01.2017 - 01.2018
  • Coordinated transportation logistics for efficient delivery operations.
  • Managed vehicle maintenance schedules to ensure safe operations.
  • Oversaw routing and scheduling of deliveries to optimize efficiency.
  • Communicated with drivers to address issues and provide support.
  • Implemented safety protocols for transportation compliance and risk management.
  • Trained new staff on transport procedures and safety regulations.
  • Monitored inventory levels for timely replenishment during transport activities.
  • Collaborated with warehouse teams to streamline loading and unloading processes.
  • Managed fleet scheduling and tracking systems to monitor driver performance and utilization levels.
  • Scheduled maintenance activities according to manufacturer's specifications or operational requirements.
  • Organized training programs for drivers on defensive driving techniques and other safety protocols.

Logistics Officer

Z. H. POPPE LTD
Dar Es Salaam, Tanzania
01.2016 - 01.2017
  • Coordinated logistics operations to ensure timely delivery of goods.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Implemented bar coding system to identify location and quantities of requested items.
  • Established transportation cost standards and economical shipping practices.
  • Identified opportunities to reduce cost and improve productivity.
  • Established or monitored specific supply chain-based performance measurement systems.
  • Implemented and planned warehouse safety and security programs and activities.
  • Developed and implemented logistics systems to improve operational efficiency.
  • Performed continuous cold calling to build strong sales pipeline.
  • Developed and executed effective business plans to achieve revenue goals.
  • Managed inventory levels and optimized stock management processes.
  • Oversaw warehouse activities to maintain efficient workflow and safety standards.
  • Utilized logistics software for tracking shipments and managing schedules.
  • Trained staff on best practices in logistics and warehouse procedures.
  • Analyzed transportation routes to improve delivery efficiency and reliability.
  • Coordinated and oversaw execution of logistics operations.
  • Planned shipments according to customers' needs and specifications.
  • Maintained accurate records and documentation related to shipping activities.
  • Monitored inventory levels to ensure adequate supplies were available when needed.
  • Ensured compliance with all applicable regulations and laws concerning transportation, storage, and safety of goods.
  • Established relationships with vendors, carriers, and other stakeholders in the logistics industry.
  • Identified areas for improvement in the logistics process, such as cost reduction and enhanced customer service.
  • Resolved issues arising during transport or storage of goods quickly and effectively.
  • Created reports detailing key performance indicators related to logistics operations.
  • Negotiated contracts with third-party providers for transportation services.
  • Conducted regular audits of logistic procedures to promote efficiency within the organization.
  • Managed complex emotional customer situations promptly and professionally.
  • Provided training sessions on safe handling of goods for warehouse personnel.
  • Managed unit operations, move coordination and training programs.
  • Reviewed invoices from suppliers, carriers, and other parties involved in the logistical process.
  • Collaborated with cross-functional divisions managers and manufacturing to develop chain efficiencies.
  • Optimized routes to reduce costs while ensuring timely deliveries.
  • Developed systems for tracking packages throughout the entire delivery cycle.
  • Implemented quality control measures to ensure accuracy of orders prior to shipment.
  • Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
  • Followed established procedures and protocols regarding loads to promote integrity of shipments.
  • Oversaw all logistics functions for key departments, including general engineering, maintenance, tactical and health services.
  • Managed warehouse staff performance and provided guidance on best practices for efficient operations.

Education

Bachelor degree - logistics and transport Management

National Institute of Transport
Da Es Salaam
01-2017

Advanced Certificate - secondary Education

Moshi Secondary School
Moshi
01.2013

Ordinary Certificate - Secondary Education

Ipembe Secondary School
Singida
10-2010

Primary School Certificate -

Sumaye Primary School
Singida
09-2006

Skills

  • Computer literate
  • Public speaking and presentation skills
  • Leadership skills
  • Driving
  • Lead generation
  • CRM management
  • Data analysis
  • Customer relationship management
  • Networking skills
  • Presentation skills
  • Cold calling
  • Team collaboration
  • Persuasion techniques
  • Feedback analysis
  • Training and coaching
  • Strategic planning
  • Customer segmentation
  • New client acquisition
  • Client engagement
  • Verbal and written communication
  • CRM proficiency
  • Interpersonal and written communication
  • Customer needs assessment
  • Appointment scheduling
  • Interdepartmental collaboration
  • Sales pipeline management
  • Customer orders
  • Team building
  • CRM software proficiency
  • Organizational skills
  • Time management
  • Service oriented
  • Customer inquiry and response
  • Client surveys
  • Client retention strategies
  • Conflict resolution
  • Customer service
  • Detail orientation
  • Schedule appointments
  • Records maintenance
  • Computer literacy
  • Sales forecasting

Certification

I confidently declare that, to the best of my knowledge, these exposed informations reveal correctly who I am to a large extent.

References

  • Dr. Bartholomew Bwire Rufunjo, Lecturer, National Institute of Transport, P.O. Box 705, Dar es Salaam, +255 713 809285, +255 787 809285, brufunjo@gmail.com
  • Balima Omari, public officer, Kinondoni Municipal council , P.O. Box 72641, Dar es Salaam, +255 718 278 418, balimamukhandi@gmail.com
  • Lubna Mohamed, Bank officer, National Microfinance Bank, P.O. Box 342, Dar es Salaam, +255 653 090 666

Hobbies and Interests

  • Learn from others
  • In working committed and sacrificially
  • In inspiring others
  • Sharing with others what I know
  • Seeking knowledge and wisdom
  • Truth and honesty
  • Motivating others who have revealed outstanding achievements or those who endeavor to do the best
  • Cultivating and developing the talents of others
  • Reading books
  • Teaching
  • Public presentation or speaking
  • Indulgence in creativity

Languages

  • English, Fluent, Excellent
  • Swahili, Fluent, Excellent

Personal Information

  • Date of Birth: 12/11/1992
  • Gender: Male
  • Nationality: Tanzanian
  • Marital Status: Married
  • Place of Birth: SINGIDA

Timeline

Lead Generator

National bank of commerce
11.2023 - 04.2025

Logistics and Sales Officer

TURKY'S MIFUKO COMPANY LIMITED
01.2020 - 10.2024

Data Analyst

UTEL GLOBAL COMPANY LIMITED
04.2019 - 12.2019

Logistics and Operations Officer

MUSHROOMTZ COMPANY LIMITED
02.2018 - 04.2019

Transport Officer

MRABA ENTERPRISES AND COMPANY LIMITED
01.2017 - 01.2018

Logistics Officer

Z. H. POPPE LTD
01.2016 - 01.2017

Bachelor degree - logistics and transport Management

National Institute of Transport

Advanced Certificate - secondary Education

Moshi Secondary School

Ordinary Certificate - Secondary Education

Ipembe Secondary School

Primary School Certificate -

Sumaye Primary School

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MUKENYI MUKHANDI ABDALLAH