GIDION KIPILIPILI
ZANZIBAR
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments.
Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level It technician position.
Ready to help team achieve company goals. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities.
Consistently beneficial to all technical operations and technological procedures. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
GENDA SCHOOL
01.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Streamlined data management processes, leading to more efficient retrieval and storage of information.
IT Technician
FRANCIS MARIA LIBERMANN SCHOOL
02.2019 - 11.2022
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Implemented data backup solutions to protect vital company information from potential loss.
Education
Higher Education Certificate - Bachelor of Science With Education(Informaths)
SOKOINE UNIVERSITY OF AGRICULTURE
MOROGORO, TANZANIA11.2018
Advanced Certificate -
KANTALAMBA SECONDARY SCHOOL
RUKWA, TANZANIA05.2014
Secondary Certificate -
MONTFORT SECONDARY SCHOOL
MBEYA, TANZANIA11.2011
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Remote Support
- Application installations
- IT Documentation
- IT Asset Management
- User Training
- Help Desk Management
- Peripheral Repair
- Microsoft Windows and Office
- Software Upgrades
- Critical Thinking
- Motivating students
- Customer Engagement
- Behavior Management
- Manager-Customer Communication
- Positive Role Model and Mentor
- Growth Mindset
- Public Speaking
- Customer Instruction
- Differentiated Instruction
- Collaborative learning
- Group and individual instruction
- Data Entry
- Customer Service
- Data Management
- Computer Operations Management
- Documentation skills
- Time Management
- Data Quality Management
- Report creation
- Decision-Making
- Report Generation
- Troubleshooting
- Hardware Repair
- Database Administration
Certification
- Secondary school certification
- Advanced level certification
- Higher Education certification
Languages
English
Upper intermediate (B2)
Swahili
Bilingual or Proficient (C2)
Timeline
IT Technician
GENDA SCHOOL
01.2023 - Current
IT Technician
FRANCIS MARIA LIBERMANN SCHOOL
02.2019 - 11.2022
Higher Education Certificate - Bachelor of Science With Education(Informaths)
SOKOINE UNIVERSITY OF AGRICULTURE
Advanced Certificate -
KANTALAMBA SECONDARY SCHOOL
Secondary Certificate -
MONTFORT SECONDARY SCHOOL
Similar Profiles
Ricardo CookeRicardo Cooke
Principal at Eastlake Middle School, Eastlake High School, Thurgood Marshall Elementary SchoolPrincipal at Eastlake Middle School, Eastlake High School, Thurgood Marshall Elementary School
Shannon BowlesShannon Bowles
CRT Teacher, Physical Education and Classroom at Tucker Road Primary School, Ormond Primary School, Valkstone Primary SchoolCRT Teacher, Physical Education and Classroom at Tucker Road Primary School, Ormond Primary School, Valkstone Primary School
NEHA GUPTANEHA GUPTA
Teacher at Bal Bharati Public School, Delhi World School, Salvation Tree SchoolTeacher at Bal Bharati Public School, Delhi World School, Salvation Tree School