William Massawe
It Expert Support
Dar Es Salaam,Dar Es Salaam
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Hardware] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
IT Technician
TCRA
05.2018 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Fax.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
IT Technician
Tanzania Investiment Center
07.2016 - 02.2018
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Recommended new and replacement hardware and software purchases.
IT Administrator
Computer Tech Solution
05.2015 - 06.2016
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Computer Science And Engineering
ST. JOSEPH UNIVERSITY IN TANZANIA
DAR ES SALAAM07.2015
Skills
- Hardware Installation
- Help Desk Operations
- Peripheral Repair
- Application Installations
- Desktop Technical Support
- Network Maintenance
- Helpdesk Services
- Technical Support
- Preventive Maintenance
- Printers and Peripherals Installation
- Software Installation
- Troubleshooting and Diagnostics
- Hardware Configuration
- System Upgrades
- HelpDesk Support
- Inventory Management
- Operating System Testing
- Project Management
- PC Refurbishment
- Hardware and Software Installation
- Hardware Troubleshooting
- Computer Troubleshooting
- System Backup
- Installation Management
- Telephone Etiquette
- Desktop and Laptop Installations
- Email Account Set up
- Installation and Repair
- Software Applications
- Technical Analysis
- VoIP Applications
- Software Licensing
- Application installations
- Hardware and software installation
- PC refurbishment
- Email account set up
- Desktop and laptop installations
- Operating system testing
Additional Information
Herebye, we have systems that we manage such as an Asset management system, help desk, Intranet portal,
We provide support and manage the following systems
gas-page, Travel Permit, zoom meetings, E-Meetings, E-Board, Nest, E-Questionnaire and E- e-complaints
Languages
Swahili
Native language
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Technician
TCRA
05.2018 - Current
IT Technician
Tanzania Investiment Center
07.2016 - 02.2018
IT Administrator
Computer Tech Solution
05.2015 - 06.2016
No Degree - Computer Science And Engineering
ST. JOSEPH UNIVERSITY IN TANZANIA
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