FATMA MOHAMOUD ABDI
Dar es Salaam
Summary
Air ticketing professional with extensive experience at Skyland Travellers and Tours, specializing in GDS systems and customer relationship management. Demonstrated ability to resolve booking discrepancies and ensure efficient ticket issuance. Expertise in visa processing and a strong commitment to exceptional service, resulting in enhanced client satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
AIR TICKETING AND RESERVATIONS
SKYLAND TRAVELLERS AND TOURS LTD
DAR ES SALAAM, TANZANIA
03.2022 - Current
- Providing excellent service and attention to customers when face to face or through phone conversations.
- Booking and issuing tickets.
- Organizing all necessary documents of the company.
- Ensuring tickets are paid, and tracking receipts.
- Handling of visa forms.
AIR TICKETING AND RESERVATIONS
CRUISE TRAVELS AND TOURS
DAR ES SALAAM, TANZANIA
10.2019 - 06.2020
- Issued and processed electronic tickets using GDS systems
- Cordinated with airlines and travel partners to resolve booking discrepancies
- Maintained accurate records of sales
- Handled refunds
Education
CERTIFICATE IN AMADEUS COURSE -
AMADEUS TANZANIA
DAR ES SALAAM06-2019
CERTIFICATE IN GALILEO COURSE -
TRAVELPORT TANZANIA
DAR ES SALAAM05-2019
DIPLOMA IN FOUNDATION TRAVEL AND TOURISM -
MAKAIR TRAVEL ACADEMY
DAR ES SALAAM03-2019
HIGH SCHOOL DIPLOMA -
ALMUNTAZIR ISLAMIC SEMINARY
DAR ES SALAAM06-2017
PRIMARY EDUCATION -
ST.MARY'S JUNIOR INTERNATIONAL SCHOOL
DAR ES SALAAM09-2013
Skills
- Ticketing systems
- GDS knowledge
- Booking coordination
- Visa processing
- Customer relationship management
- Problem solving
Languages
Swahili
First Language
English
Advanced (C1)
C1
REFERENCES
Miss Jennifer Mbuya,
Managing Director,
Cruise Travel and Tours Ltd
Contact: 0757602056
Mr. Joseph Gideon Mwaya,
Managing Director,
Skyland Travellers and Tours Ltd
Email: Info@skyland.co.tz
Contact: 0765736204
Timeline
AIR TICKETING AND RESERVATIONS
SKYLAND TRAVELLERS AND TOURS LTD
03.2022 - Current
AIR TICKETING AND RESERVATIONS
CRUISE TRAVELS AND TOURS
10.2019 - 06.2020
CERTIFICATE IN AMADEUS COURSE -
AMADEUS TANZANIA
CERTIFICATE IN GALILEO COURSE -
TRAVELPORT TANZANIA
DIPLOMA IN FOUNDATION TRAVEL AND TOURISM -
MAKAIR TRAVEL ACADEMY
HIGH SCHOOL DIPLOMA -
ALMUNTAZIR ISLAMIC SEMINARY
PRIMARY EDUCATION -
ST.MARY'S JUNIOR INTERNATIONAL SCHOOL