Kamaria Maulid Mabakila
Dar es Salaam,Tanzania
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Summary
Dynamic Reservation and Ticketing Agent with a proven track record at Isana Travel and Tours, excelling in customer service and ticketing systems. Adept at resolving issues swiftly and enhancing client satisfaction through effective communication and attention to detail. Committed to delivering exceptional travel experiences while managing flight schedules efficiently.
Demonstrated success in managing ticket purchases, reviewing paperwork and checking in guests. Well-versed in applicable regulations, fees, and practices. Bringing many years of experience in the field.
Proficient Ticketing Agent effective at reserving tickets, resolving booking problems, and giving top-notch service to all guests. Strong problem-solver with organized approach and excellent communication skills. Looking for challenging position with potential for career growth.
Work History
Reservation and Ticketing Agent
Isana Travel and Tours(2022-2023)and Ngenda Travel and Tours
Starts Dar es salaam branch to Arusha branch, Tanzania
06.2022 - Current
- Processed customer ticket requests efficiently and accurately.
- Managed ticketing system software to ensure seamless operations.
- Assisted customers with inquiries regarding event details and ticketing policies.
- Collaborated with event coordinators to ensure accurate ticket allocation.
- Provided exceptional customer service to enhance client experience.
- Resolved ticket-related issues promptly to maintain customer satisfaction.
- Issued tickets with correct information regarding flight times, destinations, and seat assignments.
- Informed passengers about baggage allowances, restrictions, and fees associated with their flights.
- Confirmed reservations by entering passenger data into the system accurately.
- Assisted in resolving customer complaints and inquiries related to ticketing services.
- Maintained knowledge of current flight schedules for all airlines served by the company.
- Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
- Worked diligently to resolve booking, fare, and regulations issues alongside passengers and travel agents.
Training on Reservation and Ticketing
Air Tanzania(TC)
Dar es salaam , Tanzania
04.2023 - 04.2023
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Swissport Tanzania Training Centre
Dar Es Salaam, TanzaniaCertification Of Compilation - Microcomputer Applications
University of Dar Es Salaam Computing Centre
09.2021 - 10.2021
Skills
- Effective communication
- Time management
- Attention to detail
- Flight scheduling
- Ticketing systems
- Customer service
- Geographic knowledge
- Excellent communication
- Adaptability
- Multitasking
Languages
English
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Training on Reservation and Ticketing
Air Tanzania(TC)
04.2023 - 04.2023
Reservation and Ticketing Agent
Isana Travel and Tours(2022-2023)and Ngenda Travel and Tours
06.2022 - Current
Certification Of Compilation - Microcomputer Applications
University of Dar Es Salaam Computing Centre
09.2021 - 10.2021
Swissport Tanzania Training Centre