Summary
Overview
Work History
Education
Skills
References
Professional Certifications And Training
Attributes
Timeline
Generic

Fatma Avanda

Dar es Salaam

Summary

Experienced Mobile Financial Services (MFS) Manager with over 15 years of progressive responsibility in operations, reconciliation, customer care, and agent network management. Proven track record in managing E-Value flows, process automation, financial compliance, and ecosystem development in fast-paced, multicultural environments. Adept in leadership, stakeholder communication, and digital transformation projects.

Overview

7
7
years of professional experience

Work History

Operations Support Officer – MFS

Millicom Tanzania Ltd
01.2012 - 01.2015
  • Handled end-to-end payment processing and inventory management
  • Executed interest payments to agents, partners, and subscribers

Customer/Agent Administrator – MFS

Millicom Tanzania Ltd
01.2010 - 01.2011
  • Recruited and trained E-money agents across Dar es Salaam and Morogoro
  • Managed branding materials for Tigo Pesa agents countrywide
  • Executed agent onboarding and Tigo Pesa promotions

Marketing Executive Officer

Excel Media Ltd
01.2008 - 01.2009
  • Developed and presented business proposals
  • Maintained corporate client engagement and marketing reporting
  • Collaborated with sales team on strategy and profitability targets

Education

Master of Business Administration - Corporate Management

Mzumbe University
Dar es Salaam
01.2015

Bachelor of Business Administration - Marketing Management

Mzumbe University
Morogoro
01.2009

High School Certificate - ECA (Economics, Commerce, Accounting)

Arusha Secondary School
01.2006

O-Level Secondary Certificate -

Kibosho Girls Secondary School
01.2003

Skills

  • Effective communication
  • Project management
  • Operational support
  • Teamwork and collaboration
  • Problem-solving
  • Training and mentoring

References

  • Arnold Ngarashi, Director of Operations – MFS, Honora Tanzania Mobile Solutions Ltd, +255 713 123 110, arnold.ngarashi@mixx.co.tz
  • Justine Lawena, Head of Corporates and Partnerships – MFS, Honora Tanzania Mobile Solutions Ltd, +255 658 123 625, justine.lawena@mixx.co.tz

Professional Certifications And Training

  • Elevate Leadership Program
  • Management & Leadership through Applied Emotional Intelligence
  • Cybersecurity & Compliance (Phases 1 & 2)
  • Financial Consumer Protection
  • AML, CFT, CPF Refresher
  • Organizational Resilience, Data Protection, Mental Health Awareness
  • Advanced Excel & PowerPoint, Kubicle Diploma
  • Understanding Financial Data with Excel

Attributes

  • High integrity and professionalism
  • Effective team leader and collaborator
  • Adaptable to change with a growth mindset

Timeline

Operations Support Officer – MFS

Millicom Tanzania Ltd
01.2012 - 01.2015

Customer/Agent Administrator – MFS

Millicom Tanzania Ltd
01.2010 - 01.2011

Marketing Executive Officer

Excel Media Ltd
01.2008 - 01.2009

Master of Business Administration - Corporate Management

Mzumbe University

Bachelor of Business Administration - Marketing Management

Mzumbe University

High School Certificate - ECA (Economics, Commerce, Accounting)

Arusha Secondary School

O-Level Secondary Certificate -

Kibosho Girls Secondary School
Fatma Avanda