Fatma Avanda
Dar es Salaam
Summary
Experienced Mobile Financial Services (MFS) Manager with over 15 years of progressive responsibility in operations, reconciliation, customer care, and agent network management. Proven track record in managing E-Value flows, process automation, financial compliance, and ecosystem development in fast-paced, multicultural environments. Adept in leadership, stakeholder communication, and digital transformation projects.
Overview
7
7
years of professional experience
Work History
Operations Support Officer – MFS
Millicom Tanzania Ltd
01.2012 - 01.2015
- Handled end-to-end payment processing and inventory management
- Executed interest payments to agents, partners, and subscribers
Customer/Agent Administrator – MFS
Millicom Tanzania Ltd
01.2010 - 01.2011
- Recruited and trained E-money agents across Dar es Salaam and Morogoro
- Managed branding materials for Tigo Pesa agents countrywide
- Executed agent onboarding and Tigo Pesa promotions
Marketing Executive Officer
Excel Media Ltd
01.2008 - 01.2009
- Developed and presented business proposals
- Maintained corporate client engagement and marketing reporting
- Collaborated with sales team on strategy and profitability targets
Education
Master of Business Administration - Corporate Management
Mzumbe University
Dar es Salaam01.2015
Bachelor of Business Administration - Marketing Management
Mzumbe University
Morogoro01.2009
High School Certificate - ECA (Economics, Commerce, Accounting)
Arusha Secondary School
01.2006
O-Level Secondary Certificate -
Kibosho Girls Secondary School
01.2003
Skills
- Effective communication
- Project management
- Operational support
- Teamwork and collaboration
- Problem-solving
- Training and mentoring
References
- Arnold Ngarashi, Director of Operations – MFS, Honora Tanzania Mobile Solutions Ltd, +255 713 123 110, arnold.ngarashi@mixx.co.tz
- Justine Lawena, Head of Corporates and Partnerships – MFS, Honora Tanzania Mobile Solutions Ltd, +255 658 123 625, justine.lawena@mixx.co.tz
Professional Certifications And Training
- Elevate Leadership Program
- Management & Leadership through Applied Emotional Intelligence
- Cybersecurity & Compliance (Phases 1 & 2)
- Financial Consumer Protection
- AML, CFT, CPF Refresher
- Organizational Resilience, Data Protection, Mental Health Awareness
- Advanced Excel & PowerPoint, Kubicle Diploma
- Understanding Financial Data with Excel
Attributes
- High integrity and professionalism
- Effective team leader and collaborator
- Adaptable to change with a growth mindset
Timeline
Operations Support Officer – MFS
Millicom Tanzania Ltd
01.2012 - 01.2015
Customer/Agent Administrator – MFS
Millicom Tanzania Ltd
01.2010 - 01.2011
Marketing Executive Officer
Excel Media Ltd
01.2008 - 01.2009
Master of Business Administration - Corporate Management
Mzumbe University
Bachelor of Business Administration - Marketing Management
Mzumbe University
High School Certificate - ECA (Economics, Commerce, Accounting)
Arusha Secondary School
O-Level Secondary Certificate -
Kibosho Girls Secondary School
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