Lilian Silas Kingu
Dar es salaam
Summary
Organized and detail-oriented administrative professional with about ten years of experience in Mobile Financial Services (MFS) operations and project support. Skilled in vendor payment coordination, documentation management, and stakeholder engagement. Proven ability to handle multiple projects, ensuring compliance with reporting, budgeting, and operational standards. Skilled in vendor payment coordination, documentation management, and stakeholder engagement. Recognized for strong interpersonal skills, professionalism, integrity, and a proactive approach to problem-solving in fast-paced environments.
Overview
10
10
years of professional experience
Work History
MFS Operations Payment Officer
TIGO
01.2019 - 01.2022
- Agents and Super Agents monthly commission calculations and payments.
- Agents and Super Agents monthly payment reconciliations.
- Monitoring incoming payments from customers to ensure timely posting into the accounting system.
- Eco-system cash flow forecasting.
- Processing billers' payment requests, ensuring accuracy of financial data.
- Performing daily audits of bank statements for accuracy and completeness.
- Supporting customers with payment inquiries or problems.
- Resolving payment discrepancies and errors.
- Providing support for mobile financial systems, troubleshooting technical issues.
- Analysing transaction data for trends, errors, and potential improvements.
- Analysing and reconciling accounts to ensure compliance with internal policies and procedures.
- Created detailed documentation for new payment processes and procedures.
- Training internal teams and preparing documentation for MFS procedures.
MFS Operations Support Officer
TIGO
01.2015 - 01.2018
- Processing MNO's, billers and agents bank transfers.
- Daily customer wallets reconciliations.
- Daily bank balance reconciliation and controls.
- Unbar customer's accounts and wallets.
- Tigo Pesa systems upgrade activities and new products testing activities.
- MNO's and biller's wallet crediting.
- Performing daily audits of bank statements for accuracy and completeness.
- Processing daily customer refunds and transaction reversals.
- Identifying opportunities to improve operational processes related to MFS.
- Analysing transaction data for trends, errors, and potential improvements.
- Training internal teams and preparing documentation for MFS procedures.
IT Application Support
TIGO
01.2014 - 01.2015
- Applications support and monitoring.
- Solarwind support for monitoring performance of all application, platforms.
- Performing daily applications operational tasks.
- Implementation of commercial invented offer for customer related applications.
- Bill signing and dispatching to customers monthly.
- Assisting users with technical problems related to applications.
- Creating manuals, guides, and troubleshooting documents.
- Working with development teams to enhance application features or resolve issues.
IT Planning Coordinator
TIGO
01.2013 - 01.2014
- Overseeing the planning and execution of IT projects, ensuring timely delivery.
- Raising requisitions for IT related services or purchase in IPOS.
- Bill run, digital signature and invoices dispatch monthly.
- Billing reports.
- GRN for goods receipts.
IT Helpdesk Coordinator
TIGO
01.2012 - 01.2013
- Managing and overseeing the IT helpdesk team, providing technical support to employees.
- Handling and resolving IT-related incidents and service requests.
- Managing ServiceDesk system (BMC).
- Assigning tickets (Customer Requests) to team concern.
- Tracking and managing ticket resolution.
- Monitoring of all pending and in-progress work/requests.
- Escalating complex issues to the appropriate technical teams.
- Produce daily, weekly and monthly reports graphical analysis reports.
- Handling IT Inventory list.
- Analysing customer feedback surveys to identify opportunities for improvement.
- Resolving customer complaints.
- Developing strategies to improve operational procedures and reduce costs.
- Providing excellent support for internal users, ensuring their IT needs are met promptly.
Education
Bachelor of Arts - Bible and Theology
Global University
Dar-es-salaam, Tanzania01.2024
Bachelor of Science - Information Systems Management
Ardhi University
Dar-es-salaam, Tanzania01.2012
Skills
- Project coordination
- Administrative support
- Operational support
- Payment processing
- Internal control management
- Data management
- reporting and documentation
- Client relationship management
References
- Caroline Maajabu Mbaga, General Manager, Real Interactiv Inc. Limited, +255 655 094 345, maajabucm@gmail.com
- Alexander Wenceslaus, Director, Bloomers Christian School, +255 755 866 884, alexander.wenceslaus@gmail.com
- Hilda Mhagama, Senior Journalist, Tanzania Standard Newspapers, +255 785 302 042, hildamhagama82@gmail.com
Timeline
MFS Operations Payment Officer
TIGO
01.2019 - 01.2022
MFS Operations Support Officer
TIGO
01.2015 - 01.2018
IT Application Support
TIGO
01.2014 - 01.2015
IT Planning Coordinator
TIGO
01.2013 - 01.2014
IT Helpdesk Coordinator
TIGO
01.2012 - 01.2013
Bachelor of Arts - Bible and Theology
Global University
Bachelor of Science - Information Systems Management
Ardhi University
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