Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Ernesto Bruni

Summary

Dedicated and experienced Bar Manager, specializing in delivering exceptional customer service and managing dynamic bar environments. Proven track record of enhancing customer satisfaction through innovative cocktail creation, staff training, and effective inventory management. Skilled in cultivating a lively atmosphere while maintaining compliance with health and safety regulations. Adept at leading and inspiring teams to achieve operational excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Mama Mia Ltd
08.2022 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Provided training to staff to achieve outstanding customer service.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Bar Manager

Magick Bar
05.2020 - 08.2022
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Bar Manager

Ondina Generali Bar and Restaurant
01.2018 - 03.2020
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.

Head Bartender

Hi Res Restaurant
01.2017 - 01.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Junior Beverage Operations Consultant

Freelancer
06.2014 - 01.2017
  • Optimized inventory and vendor management for multiple clients
  • Developed and implemented targeted staff training programs, improving service and upselling skills
  • Designed and launched new beverage menus

Bartender

Ayoush Ltd
10.2011 - 02.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Education

Bachelor of Science - Technological And Enviromental Science

University of Tuscia
Viterbo Italy
01-2023

Bartender Diploma -

Jerry Thomas Academy
Roma Italy
01-2019

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training

Languages

Italian
Native language
English
Advanced
C1
Swahili
Intermediate
B1

Certification

Master in Food & Beverage Management

Rome Business School, Roma, Italy

2024-current

References

DOMENICO DAMIANI ( GM Mama Mia ltd)


+255773360584



EMILIANO LOPEZ ( GM Magick bar)


+393474929543

Timeline

Restaurant Manager

Mama Mia Ltd
08.2022 - Current

Bar Manager

Magick Bar
05.2020 - 08.2022

Bar Manager

Ondina Generali Bar and Restaurant
01.2018 - 03.2020

Head Bartender

Hi Res Restaurant
01.2017 - 01.2018

Junior Beverage Operations Consultant

Freelancer
06.2014 - 01.2017

Bartender

Ayoush Ltd
10.2011 - 02.2013

Bachelor of Science - Technological And Enviromental Science

University of Tuscia

Bartender Diploma -

Jerry Thomas Academy

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Ernesto Bruni