Ernesto Bruni
Nungwi Zanzibar
Summary
Dedicated and experienced Bar Manager, specializing in delivering exceptional customer service and managing dynamic bar environments. Proven track record of enhancing customer satisfaction through innovative cocktail creation, staff training, and effective inventory management. Skilled in cultivating a lively atmosphere while maintaining compliance with health and safety regulations. Adept at leading and inspiring teams to achieve operational excellence.
Overview
13
13
years of professional experience
Work History
Bar Manager
Mama Mia Ltd
08.2022 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bar Manager
Magick Bar
05.2020 - 08.2022
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Bar Manager
Ondina Generali Bar and Restaurant
01.2018 - 03.2020
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
Bartender
Hi Res Restaurant
01.2017 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Animal Health Technician
I.p.a
06.2014 - 01.2017
- Collected patient biopsies and blood samples for laboratory analysis.
- Participated in ongoing professional development opportunities to stay current on industry advancements and best practices in veterinary medicine.
- Administered medications to animals in treatment and documented changes in condition.
Bartender
Ayoush Ltd
10.2011 - 02.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Technological And Enviromenatl Science
University of Tuscia
Viterbo Italy01-2023
Bartender Diploma -
Jerry Thomas Accademy
Roma Italy01-2019
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
Languages
Italian
Native language
English
Advanced
C1
Swahili
Intermediate
B1
Timeline
Bar Manager
Mama Mia Ltd
08.2022 - Current
Bar Manager
Magick Bar
05.2020 - 08.2022
Bar Manager
Ondina Generali Bar and Restaurant
01.2018 - 03.2020
Bartender
Hi Res Restaurant
01.2017 - 01.2018
Animal Health Technician
I.p.a
06.2014 - 01.2017
Bartender
Ayoush Ltd
10.2011 - 02.2013
Bachelor of Science - Technological And Enviromenatl Science
University of Tuscia
Bartender Diploma -
Jerry Thomas Accademy
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