ERICA BENDA
DAR ES SALAAM
Summary
Energetic and young bank officer with experience coordinating branch operations for improved service delivery. Remained knowledgeable in current laws and standards to uphold banking compliance. Built positive relationships with staff and customers for productive, helpful support.
Overview
4
4
years of professional experience
Work History
Bank Officer
China Dasheng Bank
06.2023 - Current
- Acquisition targets by leveraging new customer accounts.
- Completed special procedures for customers such as ordering new cheques, stopping payments or investigating identity theft.
- Performing branch operations to spur continuous improvements and enhance service delivery.
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
Assistant Accountant Intern
Simbanet Limited
07.2022 - 05.2023
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Maintained accurate financial records, ensuring compliance with regulatory standards.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
Field Trainee
CRDB Bank
07.2022 - 11.2022
- Sales visits to take strategic action on new business leads.
- Provided professional and helpful support to new and existing clients.
- Responded to and summarized customer complaints and feedback.
Field Trainee
07.2021 - 11.2021
- Established and nurtured positive professional relationships within working environments.
- Provided outstanding customer service, boosting customer satisfaction levels.
- Identified and resolved issues using critical thinking and problem-solving skills.
Education
Bachelor Degree - Banking and Finance, Insurance and Banking
Institute of Finance Management
07.2022
A-Levels - ECA
Tusiime High School
05.2019
GCSEs - Business
Tusiime Secondary School
11.2016
Skills
- Client services
- Problem-solving skills
- Customer Service-oriented
- Self-directed mindset
References
- Asha Salum, Baruti, Back-office officer, abaruti@cdbbank.co.tz, 0788 201 085, China Dasheng Bank
- Faustine, Venant, Teacher, faustinevenant@gmail.com, 0714 226 511, Tusiime Schools
- Deogratius, Mtembei, IT specialist, gaspermtembei10@gmail.com, 0685 059 145, Tigo Tanzania
Timeline
Bank Officer
China Dasheng Bank
06.2023 - Current
Assistant Accountant Intern
Simbanet Limited
07.2022 - 05.2023
Field Trainee
CRDB Bank
07.2022 - 11.2022
Field Trainee
07.2021 - 11.2021
A-Levels - ECA
Tusiime High School
GCSEs - Business
Tusiime Secondary School
Bachelor Degree - Banking and Finance, Insurance and Banking
Institute of Finance Management
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