BARAKA FABIAN MWAJOMBE
BANKER
Dodoma
Summary
Proven Bank Officer with a track record at NMB BANK PLC, adapt in client services and branch operations. Excelled in staff training, enhancing team productivity by fostering strong relationships and leveraging cross-selling techniques. Skilled in problem-solving and sales, significantly contributing to customer satisfaction and branch growth. Demonstrates exceptional multitasking and team-building leadership.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Bank Officer
NMB BANK PLC
2018.06 - Current
- Mentored junior staff members, improving their skillset and overall productivity within the team.
- Handling and resolving customer queries and complaints
- Managing customer accounts by opening and closing account, updating account information
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
- Fostered a positive work environment among team members through effective communication and collaboration practices.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
Marketing Intern
FINCA Microfinance Bank
2014.01 - 2015.12
- Conducted market research to identify target audiences and optimize marketing efforts.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- .Conducted mysterious customer survey across all branches
- Prepared and participated on focus group discussion with customers
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
Education
BBA - Business Administration And Management
TUMAINI UNIVERSITY OF DAR ES COLLEGE
Dar Es Salaam, Tanzania 2001.04 -
Skills
Client Services
Branch operations
Problem-solving skills
Sales proficiency
Staff Training
Cross-Selling Products
Credit and collections
Customer Service
Multitasking Abilities
Team Building Leadership
Relationship Building
Cash handling expertise
Certification
CERTIFICATE OF PROFICIENCY IN BANCASSURANCE
REFEREES
1.ALSON DAVID MWALIWALE
MANAGER CUSTOMER EXPERIENCE
CHAMWINO BRANCH
+255 753 702 086
DODOMA, TANZANIA
2. HORTENSIA PETER URASSA
BRANCH MANAGER
MANYONI BRANCH
+255 787 199 189
3. BEATRICE JOHN NGHWASA
BRANCH MANAGER
CHAMWINO BRANCH
+255 767 258 545
Timeline
CERTIFICATE OF PROFICIENCY IN BANCASSURANCE
2023-06
MSE CREDIT TRAINING
2023-03
Bank Officer
NMB BANK PLC
2018.06 - Current
Marketing Intern
FINCA Microfinance Bank
2014.01 - 2015.12
BBA - Business Administration And Management
TUMAINI UNIVERSITY OF DAR ES COLLEGE
2001.04 -
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