Elizabeth Nyenja
Kyela,Tanzania
Summary
A skilled professional with expertise in sales, marketing, and analytical skills, complemented by fluency in both Swahili and English. Proficient in MS Office and adept at using the internet and emails for effective communication. Strong mediation and negotiation skills enhance the ability to resolve conflicts efficiently.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
SALES AND SERVICE/SUPPORT OFFICER
CRDB BANK PLC
Mobile 5-Kasumulu Branch
- 06.2026
- Bank teller involving cash receiving, payment and reconciliation
- Account opening and activation as per procedure.
- ATM operation including daily service and custodianship
- Handling customer queries and complaints in front of the office
- Strong room and door keys custodianship
- Cheque, Swift and TISS Processing.
- Tembocard, cheque book and Captured card issuance and reconciliation.
- Simbanking championship for both registration and usage.
- E money posting and reconciliation
- Voucher calling.
- Budget preparation.
- Soliciting Loans product to customers
- Cross-selling
BRANCH CONTROLLER subsequently BRANCH QUALITY ASSURANCE
CRDB BANK PLC
Kyela Branch
- 06.2026
- Checking branch operations to prevent fraud as well as realizing early detection of errors to ensure branch compliance with operational and credit procedures.
- Work with the branch team to ensure branch objective relating to increasing deposits, account opening and increasing branch non-interest/commission objectives are met by observing underlying controls set.
- Supporting the branch management in implementation of issues as raised from various reports such as audit/Compliance/Risk to ensure that the Branch Audit Risk Rating is always SATISFACTORY.
- Ensuring branch snap checks are properly done both strong room and cashiers’ cubicles against cash; account balance, controlled stationery and customer security documents, and record the findings in snap check reports as per guideline.
- Attending snap checks at Kasumulu Service center subsequently mobile branch more than twice per month and record the findings in snap check reports as per guidelines.
- Ensure on job training are provided to the branch staff and Kasumulu/mobile staff as end-users addressing the specified branch operational area includes bank procedures, policies and regulations for understanding and utilizing them accordingly.
- Attend Branch Credit Committee meetings as an observer.
- Supporting business performance to make sure we achieve all the targets.
- Timely Checking of branch days’ work to ensure that; if there are posting errors being Identified, addressed and rectified immediately.
- Ensuring branch suspense and expense accounts are properly managed as per bank operating procedures.
MANAGER ADMINISTRATION(MAD)
CRDB BANK PLC
Kyela Branch
01.2020 - 01.2021
- Managing branch cash limit by being branch strong room custodian and cash center for Kasumulu mobile branch. I managed to control excess cash at branch and to ensure liquidity is enough for both Kyela and mobile -kasumulu branch.
- Ensuring proactive service for both internal and external customers by observing TAT in attending customer requests
- Attending referrals for all large transactions by following the required procedures.
- Authorizing inward and outward cheques, Tembo card request, Swift and TISS processing and any authorization requested from other branches.
- Making sure that ATM’s are in operations, balanced all the time and any faults to be attended timely
- Ensuring daily reconciliation and preparing monthly reports for all suspense accounts and balancing of vault.
- Handling of all internal expense accounts to ensure that branch operates within a budget.
- Calling of days’ work.
- Involving in cross-selling
- Managing customer service issues
- Manning staff
- Attending all administrative issues arising within a department and branch as whole
- Administrative Budget preparations.
Education
Bachelor of arts - economics with honors
University of Dar es salaam
01.2011 - 01.2014
Acsee - division two
Mbeya secondary school
01.2009 - 01.2011
Csee - division one
Kyela secondary school
01.2005 - 01.2008
Certificate - primary school
Nkuyu Primary School
Skills
- Fluent in Swahili and English language
- Computer Skills; MS Office, internet and emails
- Mediation and negotiation skills
- Sales, marketing, and analytical skills
REFEREES
- AKWILINA, SHIRATI, Akwilina.Shirati@crdbbank.co.tz, 0755 700 035, P.O. BOX 308, NANYAMBA
- HANSI, KALINGA, Hansi.Kalinga@crdbbank.co.tz, 0755 107 240, P.O.BOX 322, MBEYA
- DEBORAH, NKWABI, Debora.Nkwabi@crdbbank.co.tz, 0754 330 155, P.O. BOX 40103, TEMEKE
Accomplishments
- Participating in deposit mobilization by opening fixed, Malkia, JJ and other accounts.
- Opening Samia Infrastructure Bond to different customers.
- Participating in advising Treasury team on how to control Forex business, especially USD during crises period in 2023 to 2024 by making branch limit across the network.
- Achieving my targets with 3 to 4 rating in nine years
- Contributing to Achieving Branch SATISFACTORY rate during auditing in 2022.
- Managing to control cash liquidity at branch all the time as acting Manager administration (MAD) and custodian.
- Managing to operate branch within approved budget throughout a year as an acting Manager Administration (MAD) in 2020 to 2021
- Contributing to achieving 100% mystery shopping result in 2024 at mobile 11-Kasumulu branch as front officer in customer service desk.
- Managing to act as Team Leader at Kyela Branch and Mobile Branch-Kasumulu in absence of team leaders, especially during their annual leave and other emergencies.
Volunteering and community involvement
Visiting and helping orphans and widows in different areas with my family.
Training/Seminars
- Anti-corruption training 2011
- Junior bankers course 2015.
- Senior bankers course 2019.
- SSO Training 2023
Declaration
I hereby certify that the information provided above is true.
Timeline
MANAGER ADMINISTRATION(MAD)
CRDB BANK PLC
01.2020 - 01.2021
Bachelor of arts - economics with honors
University of Dar es salaam
01.2011 - 01.2014
Acsee - division two
Mbeya secondary school
01.2009 - 01.2011
Csee - division one
Kyela secondary school
01.2005 - 01.2008
SALES AND SERVICE/SUPPORT OFFICER
CRDB BANK PLC
- 06.2026
BRANCH CONTROLLER subsequently BRANCH QUALITY ASSURANCE
CRDB BANK PLC
- 06.2026
Certificate - primary school
Nkuyu Primary School