FLEXCUBE Banking System
EDWIN JOSEPH MWAKATIKA
BANKER & UNDER PROGRAM OF CERTIFIED PROFFESSIONAL BANKER
MBEYA - NMB Mwanjelwa P.O Box 1768,Highland Zone
Summary
1.Successful Bank Executive talented at leading strong teams, increasing business and maximizing profitability.
2.Talented Project Coordinator focused on promoting team adaptability with proactive cross-functional communication and meticulous attention to detail. Successful track record of accomplishing projects on time and within budget constraints during 10-year career.
Overview
12
12
years of post-secondary education
9
9
years of professional experience
Work History
Bank Officer
NMB Bank plc
Makete Branch - Njombe Region, Highland Zone
10.2018 - Current
- The core responsibilities of this role include handling customer complaints and servicing customer’s inquiries.
- Cross sell to existing customers in and outside the branch.
- Realizing and managing customer inquiry location in branch where customers will be serviced through issuing of cheque books, customer statements, Customer balance, NMB cards and cheque book custodian, Accounts openings.
- At this role I distributed ATM cards with high achievement of over 100 ATM cards per week, provided excelled services to customers through good interpersonal skills.
- NMB BANK PLC –Makete
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
ATM CUSTODIAN
NMB Bank plc
Mwanjelwa Branch - MBEYA, Highland Zone
01.2020 - 06.2021
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Replenishment of all ATM and make sure turn around time is well observed
- Reporting to line manager on and abnormal ATM fault
- Preparation of Branc ATM reconciliation
- Observer while ATM Technician in case of maintenance
Relieving Team Leader
NMB Bank plc
Makete Branch- Njombe Region, Highland Zone
01.2018 - 11.2019
- I was appointed to relieve Team leader branch operations at Makete branch where my major responsibilities were to custody branch physical cash, daily atm and cash reconciliation, back office batch authorization, supervising cash over counting table, Management of suspense accounts, Optimising number of cashiers for service excellence delivery, Management of operating expenses, Preparation of various financial reports.
- At this role I performed my roles with high level of integrity and accuracy.
- NMB BANK PLC – Makete Branch.
- Dates and Occupation or position held.
- Managed team of 8 employees, overseeing hiring, training, and professional growth of employees.
AG CUSTOMER EXPERINCE
NMB Bank plc
Makete Branch- Njombe Region, Highland Zone
08.2018 - 11.2018
- Developed and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Maintained excellent attendance record, consistently arriving to work on time.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Insure all ATM card are well distributed to customer
- Insure all email and procedure are well ready and adheres to all branch staff
- Monitoring and assurance of all ATM Machine are well replenished and Turn around time well observed
- Insure all report are well submitted to ZAO on time
- Control off branch stationary stock ordering
- Motoring and evaluation of Branch direct Staff is well motored
AG Branch Manager
NMB Bank plc
Makete Branch- Njombe Region, Highland Zone
02.2018 - 06.2018
- Delivered exceptional level of service to each customer by listening to concerns and answering Regarding loans issues and other queries from zonal administrative office
- Monitoring all branch Loan portfolio and close fall up of Branch arrears and Non performing loan
- Assurance all branch staff HR issues are well attained like Local leave, Maternity leave and other associated.
Bank Officer-Back Office Officer
NMB Bank Plc
Makete Branch- Njombe Region, Highland Zone
01.2016 - 12.2017
- The core role responsibilities of this role include Batch processing, holding strong room keys and taking care of branch physical cash, Branch cash management and ATM reconciliation, cheque and salary processing via sybrin.
- At this role I performed my roles with high level of integrity and accuracy.
- NMB BANK PLC – Makete Branch
- Daily preparation of Branch report Cash report, ATM Report snd send to zonal office
- Responsible with preparation of assigned report by branch manager and report to responsible department
- Put branch managers report soon after their meeting
- Documentation of monthly & weekly branch meeting
Relieving Loan Officer
NMB Bank plc
Njombe, Highland Zone
01.2017 - 12.2017
- Makete Branch Main activities and responsibilities The core responsibilities of this role include attending loan customers, realizing and managing loan portfolio for MSE, SWL and other loan product such as pensioner’s loans, Personal loans and Diwani loans, conducting marketing in different areas within Makete, implementing different deposit campaign such as retention and attack, follow the money and road map implementation.
- At this role I recruited MSE loan customers per month exceeding bank target of 20 customers, 30 SWL customers
- Name and address of employer NMB BANK PLC – Makete Branch, Rukwa Dates and Occupation or position held Main activities and responsibilities Name and address of employer Dates and Occupation or position held Main activities and responsibilities Name and address of Employer Dates and Occupation or position held Main activities and responsibilities Name and address of employer Dates and Occupation or position held Main activities and responsibilities Name and address of.
Education
Advanced Diploma - Advance Diploma in Business Adminstration
COLLAGE oF BUSINESS EDUCATION
DAR ES SALAAM MAIN CAMPUS 08.2005 - 11.2008
Advanced Level of Secondary Education Advanced Certificate of Secondary Education Examination (ACSEE) - Advanced Certificated For Secondary School
KANTALAMBA HIGH SCHOOL
SUMBAWANGA RUKWA 07.2002 - 06.2004
Secondary Level Education Certificate of Secondary Education Examination (CSEE - Certificated of Secondary School
ITOPE SECONDARY SCHOOL
KYELA -MBEYA 01.1998 - 11.2001
CPB Certified Proffessional Bankers
INSTITUTE oF BANKERS
MBEYA MBRANCH 11.2018 - Current
Skills
Staff Training
Affiliations
I, the undersigned hereby certify that to the best of my knowledge and belief, this profile correctly describes my qualifications, my experiences and myself. Edwin Mwakatika
Additional Information
1.IDDY ZACHARIA OMARY
BRANCH MANAGER NMB MLOWO BRANCH
P O BOX
MLOWO- MBOZI
Mob: +255754516743
2. MARRY MPASHA
BRANCH MANAGER NMB MWANJELWA
Mob:+255756052833
P O BOX 1768
MBEYA
Mob +255784453101
3 ALLOYSIUS SHIJA
BRANCH MANAGER NMB MAKETE BRANCH
P.O BOX 24
MAKETE - NJOMBE
Software
Computer Applications
PERSONAL DETAILS
Date Of Birth: 13rd August 1981
Sex : Male
Marital Status: Married / With two children
Nationality : Tanzania
Language : (1) Swahili fluent speaker and write
(2) EnglinshFluent speaker and write
Key professional: Business Manager from Collage Og Business Administration
Driving license : Classes , D,E,G,A1,A2
Timeline
ATM CUSTODIAN
NMB Bank plc
01.2020 - 06.2021
CPB Certified Proffessional Bankers
INSTITUTE oF BANKERS
11.2018 - Current
Bank Officer
NMB Bank plc
10.2018 - Current
AG CUSTOMER EXPERINCE
NMB Bank plc
08.2018 - 11.2018
AG Branch Manager
NMB Bank plc
02.2018 - 06.2018
Relieving Team Leader
NMB Bank plc
01.2018 - 11.2019
Relieving Loan Officer
NMB Bank plc
01.2017 - 12.2017
Bank Officer-Back Office Officer
NMB Bank Plc
01.2016 - 12.2017
Advanced Diploma - Advance Diploma in Business Adminstration
COLLAGE oF BUSINESS EDUCATION
08.2005 - 11.2008
Advanced Level of Secondary Education Advanced Certificate of Secondary Education Examination (ACSEE) - Advanced Certificated For Secondary School
KANTALAMBA HIGH SCHOOL
07.2002 - 06.2004
Secondary Level Education Certificate of Secondary Education Examination (CSEE - Certificated of Secondary School
ITOPE SECONDARY SCHOOL
01.1998 - 11.2001
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