DEUSDEDIT MARTIN MUSHI
Dar es Salaam,02
Summary
Self- driven and motivated graduate from university of Dar es Salaam with good planning and organizational skills with high integrity. Confident and persuasive team builder able to motivate and communicate to achieve exceptional performance, dependable and reliable in supporting and enabling team effort to produce the genuine long term sustainable development, Persistent and flexible to obtain mutually beneficial achievement of business plans, organization’s objectives and personal goals
Developed strong skill set in client relationship management and customer service within fast-paced environment. Excelling in communication and problem-solving, looking to transition into new field to further expand professional horizons. Committed to leveraging these transferrable skills to create positive impacts and drive success in new role.
Overview
11
11
years of professional experience
Work History
Relationship Officer Kigoma & Maswa Branch
National Microfinance Bank (NMB)
12.2019 - 10.2024
- To create awareness of the Bank products and services to the people
- Proactively nurture and leverage sustainable, robust stake holder relations, coalitions network internally an externally.
- Conduct business/Sales discussion and negotiation for the purpose of generating relevant business with employers and non-employers, Prepare business proposal for decision making to the relevant committee. • Generate sufficient leads for account opening across the entire product portfolio in order to motivate the deposit level. • Process and manage Loan application through Cregora and ensure TAT is adhered appropriately, • Monitor and review branch performance on loan portfolio to ensure targets are met and the quality of the portfolio is maintained, •
- Management of all related schemes, quarries and complaints including providing proper relevant solutions.
- Generate customer’s feedback on all the loans products and use them to influence new products development, pricing and customization of features according to market needs. Review feedback, conduct market intelligence research and workshops to initiate product review and product re launch appropriately.
- Regular basis visit of customers for addressing challenges for the purposes of strengthening the relationships.
- Maintain proper documentation and filling of customers Report
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
Acting Manager Customer Experience & Team Leader B
National Microfinance Bank (NMB)
02.2023 - 08.2023
- Acting as Manager Customer experience at several times at BUKOMBE and Kahama Busness Centre branch
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Bank Teller
National Microfinance Bank (NMB)
03.2016 - 11.2019
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, minimizing wait times.
Back Office Officer/Custodian
National Microfinance Bank (NMB)
07.2013 - 03.2016
- Coordinated with IT teams to troubleshoot system issues impacting back-office operations, minimizing downtime while ensuring optimal functionality.
- Provided exceptional customer service to internal stakeholders, fostering positive relationships across departments.
- Cash balancing, managing and reconciliation • Cash repatriation and ordering cash from cash centre • Salary processing • Processing loan payoff and disbursement, • Posting bank charges. • Processing inter-branches fund transfers, batches and voucher’s • Keeping documents and filling. • Calling of daily teller transaction. • Checking daily suspense accounts.
- Enhanced data accuracy by meticulously reviewing and updating financial records and transactions.
- Facilitated employee training on relevant systems, enhancing overall team productivity and performance levels.
- Improved overall workflow efficiency through regular review and optimization of back-office procedures.
Customer Service Officer
National Microfinance Bank (NMB)
01.2014 - 11.2014
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Interview customers when opening account. • Cross-selling bank products and services to customers. • Handling customer inquiries and complaints • Ordering and issuing customer with ATM card, pin. mailers and checkbook. • Marketing material on display to update customers. with potential information. • Account opening. • Represent the bank in public when delegated. • ATM replenishment and re conciliation.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Education
Bachelor of Arts -
University of Dar Es Salaam
Dar Es Salaam, Tanzania12-2013
High School Diploma -
Itaga Junior Seminary Tabora
Dar Es Salaam, Tanzania03.2010
Skills
- Cross-cultural sensitivity
- Creativity and innovation
- Assertiveness
- Persuasion techniques
- Customer service
- Relationship building
- Analytical problem solving
- Value selling
- Relationship management
- Deadline management
- Client engagement
- Data analytics
- Financial advising
- Problem-solving
Additional Information
Date of birth :15th December 1989
Nationality : Tanzanian
Marital status : Married
P.O Box 23 Tabora
Languages
Swahili
Native language
English
Proficient
C2
Swahili
Proficient
C2
ACCOMPLISHMENTS
- Maintained a client retention rate of 80% by proactively addressing concerns and delivering exceptional service-NMB
- Developed strong, long-term relationships with key clients through regular communication and personalized attention-NMB
- Successfully partnered and lead internal teams to develop customized solutions for clients' unique needs-NMB
REFERENCES
Name: Chacha Paul
Designation: Branch Manager
Company: NMB-Maswa
Phone: 255713285049
Email:Chacha.Paul@nmbbank.co.tz
Name: Charles King
Designation: Relationship Manager
Company: NMB-Lake zone
Phone: 255768698607
Email:Charles.King@nmbbank.co.tz
Name: George Fundi
Designation: Branch manage
Company: NMB-Mihayo Branch
Phone: 255782425252
Email:George.Fundi@nmbbank.co.tz
Timeline
Acting Manager Customer Experience & Team Leader B
National Microfinance Bank (NMB)
02.2023 - 08.2023
Relationship Officer Kigoma & Maswa Branch
National Microfinance Bank (NMB)
12.2019 - 10.2024
Bank Teller
National Microfinance Bank (NMB)
03.2016 - 11.2019
Customer Service Officer
National Microfinance Bank (NMB)
01.2014 - 11.2014
Back Office Officer/Custodian
National Microfinance Bank (NMB)
07.2013 - 03.2016
High School Diploma -
Itaga Junior Seminary Tabora
Bachelor of Arts -
University of Dar Es Salaam
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