Denis Bahati Francis
Cultural Heritage & Tourism Management
Dar Es Salaam
Summary
Tourism professional with extensive experience in planning and organizing unique travel experiences. Known for strong team collaboration and achieving excellent results. Proven abilities in coordinating complex itineraries and adapting to changing client needs.
Overview
4
4
years of professional experience
Work History
Tours Consultant
Jmd Travel Services - Satguru Travel LLC
12.2023 - Current
- Responded to phone calls and emails, detailing clients' requirements and advising the appropriate travel information.
- Served as the first point of contact in which customers' inquiries are addressed.
- Performed package quoting and costing, then billing after the service service being offered to corporate clients.
- Organized events, scheduling meetings, conferences and MICE.
- Organized group bookings efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Collaborated suppliers to negotiate competitive rates, resulting in better value for clients.
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Boosted sales revenue by identifying potential clients and showcasing available travel packages.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
Cultural Heritage Specialist
Ngorongoro Conservation Area Authority (NCAA)
07.2021 - 11.2023
- Performed curatorial and museum related operations
- Assisted on the identification, documentation and research of cultural heritage resources.
- Performed clerical obligations like data entry, record keeping and archives management.
- Served as a point of contact while responding to calls and emails and addressing inquiries to the respective destinations.
- Undertaken laboratory related tasks like samples analysis, data coding and presentation.
- Served as a trainer for practicals to university students in the fields of Archaeology, Tourism and Cultural Heritage.
- Undertaken sites conservation, restoration and management.
- Assisted on the preparation of conservation and management plans.
Education
Bachelor of Arts - Heritage Management
University of Dar Es Salaam
Dar Es Salaam, Tanzania 04.2001 -
Skills
Itinerary planning
Creativity and innovation
Cultural awareness
Hotel accommodations
Client relations
Interpersonal communications
Travel arrangements
Timeline
Tours Consultant
Jmd Travel Services - Satguru Travel LLC
12.2023 - Current
Cultural Heritage Specialist
Ngorongoro Conservation Area Authority (NCAA)
07.2021 - 11.2023
Bachelor of Arts - Heritage Management
University of Dar Es Salaam
04.2001 -
Similar Profiles
Ruth Korkor Boateng NtiriRuth Korkor Boateng Ntiri
Accounts Receivable Officer at SATGURU Travel & Tours Services LtdAccounts Receivable Officer at SATGURU Travel & Tours Services Ltd
Benjamin Amoah OppongBenjamin Amoah Oppong
Accounts Receivables Accountant at Satguru Travel and Tours Services LtdAccounts Receivables Accountant at Satguru Travel and Tours Services Ltd
ROHIT BHATIROHIT BHATI
Senior Sales Executive at Satguru Tours and TravelSenior Sales Executive at Satguru Tours and Travel
MAGDALENA MNDEMEMAGDALENA MNDEME
Assistant accountant at QUALITY ASPHALTAssistant accountant at QUALITY ASPHALT
MALIGO FARJALAMALIGO FARJALA
Nursery Teacher at MEMBER NURSERY SCHOOLNursery Teacher at MEMBER NURSERY SCHOOL