Haroub Aman Nyamaliza
Dar Es Salaam
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Tours Consultant
Jmd Travel Services
04.2023 - 09.2025
- Championed sustainable travel practices by promoting eco-friendly tours and educating clients on responsible tourism.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
- Maintained accurate records of all transactions, guaranteeing accountability within financial reporting processes.
- Developed targeted marketing campaigns to attract new clientele, increasing overall brand visibility.
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Loan Officer Assistant
Platinum Credit Ltd - Hq
03.2022 - 02.2023
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Set up files using loan officer checklist and submitted on-time for processing.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Reservationist
Hotel Blue Sapphire
09.2021 - 02.2022
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
- Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
- Collaborated with team members to ensure seamless guest experiences from booking through checkout.
- Managed group bookings by coordinating with event planners and sales teams to ensure all requirements were met.
- Worked closely with housekeeping teams to communicate any special requests or accommodations required for incoming guests.
- Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Reservation Agent
Hotel Blue Sapphire
09.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
Receptionist
Hotel Blue Sapphire
04.2019 - 02.2021
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Regency Hotel and Resorts Singida
02.2017 - 01.2019
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Reservation Trainee
Peacock Tours and Safaris
04.2013 - 04.2014
- Developed strong relationships with clients by providing exceptional service and anticipating their needs.
- Participated in ongoing training initiatives to stay current on industry best practices, enhancing overall performance as a Reservation Trainee.
- Streamlined reservation processes for increased efficiency and improved guest experiences.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Reservation Trainee
Peacock Tours and Safaris
04.2013 - 04.2014
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Analyzed booking patterns and trends for strategic decision-making in room inventory management.
- Trained new reservation agents, improving overall team performance and productivity.
- Negotiated group contracts and rates, resulting in increased revenue for the hotel.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Education
Certificate of Tour Operations And Travel Agecy - Tour Operations And Travel Agency
Tropical Centre Institute
Arusha01-2013
Certificate of O-Level Education - Secondary Education
Ngarenaro Secondary School
Arusha, Tanzania10-2011
Certificate Of Primary Education - Primary Eduacation
Maktaba Primary School
Dar Es Salaam09-2007
Skills
- Client engagement
- Phone etiquette
- Typing speed
- Travel bookings
- Travel planning
- Cost planning
- Active listening
- Team collaboration
- Problem-solving
- Phone and email etiquette
- Customer service
- Accommodation planning
REFEREE
Shabbir Ladha
Safari Tours Manager - JMD Travels -Satguru
+255 677 022 829
Languages
English
Professional Working
Timeline
Tours Consultant
Jmd Travel Services
04.2023 - 09.2025
Loan Officer Assistant
Platinum Credit Ltd - Hq
03.2022 - 02.2023
Reservationist
Hotel Blue Sapphire
09.2021 - 02.2022
Reservation Agent
Hotel Blue Sapphire
09.2021 - 02.2022
Receptionist
Hotel Blue Sapphire
04.2019 - 02.2021
Receptionist
Regency Hotel and Resorts Singida
02.2017 - 01.2019
Reservation Trainee
Peacock Tours and Safaris
04.2013 - 04.2014
Reservation Trainee
Peacock Tours and Safaris
04.2013 - 04.2014
Certificate of Tour Operations And Travel Agecy - Tour Operations And Travel Agency
Tropical Centre Institute
Certificate of O-Level Education - Secondary Education
Ngarenaro Secondary School
Certificate Of Primary Education - Primary Eduacation
Maktaba Primary School
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