Experienced zonal supervisor known for exceptional staff training and customer relationship management. Strong ability to solve problems and enhance team performance, ready to leverage skills to achieve organizational goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Zonal supervisor-Coastal
Miliki General Supply
Dar es salaam
11.2025 - Current
Assisted in training new employees on company policies and procedures.
Maintained inventory levels by organizing supplies and stockroom items.
Coordinated daily schedules to ensure adequate staffing for operations.
Senior Sales Officer
Watu credit
Dar es salaam
01.2025 - 11.2025
Managed customer inquiries and provided tailored financial solutions.
Assisted clients in completing loan applications and verifying documentation.
Developed strong relationships with clients to enhance customer satisfaction.
Conducted market research to identify potential leads and sales opportunities.
Working closely with marketing teams on lead generation initiatives.
Field Marketing Officer
Watu credit
Dar es salaam
06.2022 - 12.2024
Developed marketing collateral for product launches and promotional campaigns.
Coordinated events to engage customers and promote brand awareness.
Managed social media accounts to enhance online presence and customer interaction.
Area Business Manager
Greenlight Planet
Katavi,Mpanda
06.2021 - 05.2022
Managed regional sales strategies and initiatives for solar energy products.
Trained and developed sales representatives to enhance customer engagement.
Analyzed market trends to identify opportunities for business growth.
Digital Champion and Direct sales
Crdb
Dar es salaam
04.2020 - 03.2021
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Regional supervisor
Sepon Limited
Dar es salaam
06.2019 - 03.2020
Supervised daily operations across multiple regional facilities.
Coordinated staff schedules to ensure adequate coverage and efficiency.
Trained new employees on operational procedures and best practices.
Sales Leader
Off-grid electric
Iringa
04.2018 - 05.2019
Led team meetings to discuss sales strategies and performance updates.
Developed training programs for new sales representatives to enhance skills.
Analyzed market trends to identify new sales opportunities and customer needs.
Education
Customer Care And Management Skills
IDM
10.2024 - 10.2024
Entrepreneurship And Business Management
SIDO
Dar es salaam
09.2020 - 10.2020
Bachelor of Arts - Humanity And Social Studies
Tumaini Makumira University
Arusha
10.2014 - 11.2017
Skills
Staff training
Inventory management
Schedule coordination
Customer engagement
Sales strategies
Problem solving
Team leadership
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
Recognised and awarded certificate as a Top performer 2024/2025
Recognised and awarded a certificate as best in customer engagement 2023/2024