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Dalton Pallangyo
Dar es Salaam
Work Preference
Summary
Dynamic individual with a strong focus on customer education initiatives and financial analysis. Detail-oriented in financial analysis and customer service. Spearheaded programs that improved digital banking enrollment while ensuring compliance with KYC standards. Ready to utilize analytical expertise and collaborative skills to drive meaningful contributions, achieve high customer satisfaction, and ensure effective problem resolution.
Overview
2
2
years of professional experience
Work History
Field Practical Training
CRDB Bank
Dar es Salaam
07.2024 - 09.2024
- Facilitated the opening and closing of over 50 customer accounts, ensuring 100% adherence to Know Your Customer (KYC) standards.
- Assisted Credit Officers in evaluating the creditworthiness of loan applicants by performing financial statement analysis and verifying collateral documentation.
- Spearheaded a customer education initiative that increased mobile banking and internet banking enrollment by 20% among branch walk-in clients.
- Promoted high customer satisfaction by resolving customers' problems and queries with knowledgeable and friendly service.
Intern
Techy8
Dar es Salaam
05.2022 - 11.2022
- Assisted team in developing software solutions for client projects.
- Collaborated with designers in performing user acceptance testing to create user-friendly interfaces for financial online platforms.
- Participated in daily stand-up meetings to discuss project progress and challenges.
- Assisted the team in analyzing transaction data and preparing financial reports for the platforms.
Education
Bachelor's Degree - B.A. Banking And Finance
Institute of Finance Management
Dar Es Salaam, Tanzania11-2025
Skills
- Financial analysis
- Customer service
- Attention to detail
- Data reporting
- Team collaboration
- User acceptance testing
- Microsoft office
References
Joseph Waziri Odilia Nanga
Breakthrough Attorneys/ Tax Partner CRDB Bank/ Customer Service Manager
+255 754710330 +255 715336325
waziri@breakthroughattorneys.com odilia.nanga@crdbbank.co.tz
Timeline
Field Practical Training
CRDB Bank
07.2024 - 09.2024
Intern
Techy8
05.2022 - 11.2022
Bachelor's Degree - B.A. Banking And Finance
Institute of Finance Management