Daina Frida Mwaipopo
Dar Es Salaam,02
Summary
Accomplished at CRDB Bank Plc, I leveraged excellent communication and relationship management skills to exceed customer service metrics and sales goals. Expert in analyzing financial data and risk to optimize loan quality, I consistently enhanced client satisfaction and portfolio performance. My approach combines strategic financial analysis with effective client engagement techniques.
Overview
25
25
years of professional experience
Work History
Principal Relationship Manager - Agribusiness
CRDB Bank Plc
01.2017 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintain loan portfolio quality from disbursement throughout the loan duration.
- Consistently achieving sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Senior Relationship Manager - Agri - Corporate
CRDB Bank Plc
01.2011 - 12.2016
- Enrolling new agribusiness customers to the bank.
- Appraising agribusiness loans (Agribusiness loans)
- Ensured compliance with all relevant regulations by adhering to established policies and procedures in all aspects of the role.
- Enhanced team performance by mentoring junior relationship managers on best practices in client service, sales techniques, and product knowledge.
Relationship Manager - Corporate
CRDB Bank Plc
01.2006 - 12.2010
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Appraising corporate loans (non agricultural loans)
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Bank Officer - Business Banking
CRDB Bank Plc
12.2003 - 12.2005
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Developed strong relationships with clients, resulting in increased business and referrals.
Financial Analyst - Internship
Presidential Trust Fund (PTF)
06.2002 - 09.2002
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Evaluated financial performance of investments, acquisitions and other business opportunities to provide strategic recommendations.
Credit Officer - Temporary
Presidential Trust Fund (PTF)
01.2000 - 12.2000
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit in group basis to determine loan feasibility.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
Education
BBA - Commerce And Management in Banking
University of Dar Es Salaam
Dar Es Salaam - Tanzania11.2003
Skills
- Customer Service
- De-Escalation Techniques
- Excellent Communication
- Relationship building and management
Timeline
Principal Relationship Manager - Agribusiness
CRDB Bank Plc
01.2017 - Current
Senior Relationship Manager - Agri - Corporate
CRDB Bank Plc
01.2011 - 12.2016
Relationship Manager - Corporate
CRDB Bank Plc
01.2006 - 12.2010
Bank Officer - Business Banking
CRDB Bank Plc
12.2003 - 12.2005
Financial Analyst - Internship
Presidential Trust Fund (PTF)
06.2002 - 09.2002
Credit Officer - Temporary
Presidential Trust Fund (PTF)
01.2000 - 12.2000
BBA - Commerce And Management in Banking
University of Dar Es Salaam
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