Christina Muhunda
Dar Es Salaam
Summary
self-motivated energetic, enhancing team spirit and willing to work hard without supervision under both minimum and maximum supervision and under pressure. Excellent in negotiation and problem-solving skills and swiftly identifies the root of any problem and develops an effective solution(s).
Overview
7
7
years of professional experience
Work History
BRANCH MANAGER
Mogo
04.2026 - Current
- Team Leadership and Management: Supervise and lead branch staff (e.g., Loan Officers, field agents) Motivate the team to achieve sales and performance targets Conduct performance evaluations and provide training when needed.
- Managing Daily Branch Operations: Oversee all day-to-day branch activities Ensure operations comply with company policies and financial regulations Maintain smooth and efficient service delivery
- Business Growth and Sales: Attract new customers and expand the client base Develop strategies to grow the loan portfolio Ensure the branch meets revenue and sales targets
- Loan Portfolio Management: Oversee loan disbursement processes Monitor loan repayment and portfolio quality Handle delinquent or high-risk loans
- Customer Relationship Management: Build and maintain strong relationships with clients Promote the company's services in the local community Ensure high-quality customer service
- Reporting and Analysis: Track branch performance (sales, collections, productivity) Prepare and submit reports to senior management Recommend improvements based on performance data
- Asset and Risk Management: Safeguard company assets, funds, and documentation Ensure proper internal controls and risk management practices
- Creating a Positive Work Environment: Foster a productive and ethical workplace culture Ensure staff follow company values
TEAM LEADER (BRANCH ISSUANCE AND QUALITY CAPTAIN)
Mogo
Dar es salaam, Tanzania
02.2026 - 04.2026
- Daily coaching of loan officers check their system usage, Documentation quality, and customer profiling
- First-line review of all loan submission by checking documents, validate data completeness, and reduce credit rejection.
- Own submission quality and speed
- Track officers' productivity daily
- Identify weak officers and retrain or shadow them
- Act as a bridge between sales and credit/ops
- Escalate bottlenecks immediately like system issues credit delays documentation challenges
LOAN OFFICER
Mogo
09.2025 - 01.2026
- Identify and recruit potential clients for motorbike, vehicle, or asset financing through branch walk-ins, referrals, and local outreach.
- Assess loan applications, conduct client interviews, and collect necessary documentation in line with company credit policies.
- Perform on-site verification of clients' businesses, employment, or assets to ensure accurate information for credit assessment.
- Present loan applications to the credit committee for approval with clear justification based on client profile and repayment ability.
- Guide clients through the loan signing process, explaining contract terms, repayment schedules, and obligations.
- Monitor assigned loan portfolio to ensure timely repayments and maintain portfolio quality.
- Follow up on overdue accounts, initiate collection actions, and coordinate with the collections team where necessary.
- Maintain excellent client relationships to promote loyalty, repeat business, and referrals.
- Ensure compliance with internal policies, procedures, and regulatory requirements at all times
- Prepare and submit daily, weekly, and monthly performance reports to the Branch Manager.
COLLECTION OFFICER
Watu credit
04.2023 - 08.2025
- Monitoring and payment control of assigned portfolio of clients using company software.
- Ensure clients' adherence to payment schedules through pro-active follow up calls and reminders.
- In case of clients overdue, identifying and implementing the most efficient debt recovery methods and techniques.
- Following up on phone calls with overdue clients to ensure debtor's accounts are up to date.
- Maintaining records about clients' financial status, reporting daily to the Management.
- Developing and strengthening client's relationship, regularly updating clients on Company policies and new products, providing tailor-made financial solutions through the range of products offered by the Company.
- Providing training and sharing knowledge with Interns/Trainee employed by the company.
TELLER
Equity Bank
03.2021 - 03.2023
- Recording transactions, which involves logging checks and preparing transaction reports
- Counting and packaging currency
- Reconciling cash drawers
- Adhered to financial services security and audit procedures.
- Exchanging foreign currency
- Promoting the bank's products and services
- Keeping customers' personal information confidential
- Communicating with other bank team members.
DIRECT SALES REPRESENTATIVE
Equity Bank
02.2019 - 03.2021
- On boarding new customers
- Visited potential and current customers at personal and business locations to promote products.
- Meeting or exceeding weekly, monthly, and yearly sales quotas.
- Canvassing assigned territories to present Banks's products to potential Customers.
- Assisting management in identifying viable marketing and pricing strategies.
Education
Bachelor of Arts - Public Administration
University of Dodoma
Skills
- Strong negotiation skills
- Debt collection processes
- Credit control
- Telephone etiquette
- Sales and Cross-selling
- Exceptional customer service
- Listening and comprehension
- Relationship building and management
- Excellent communication skills
- Professionalism and courtesy
- Customer relationship building
References
- Beatrice Sanga, Business development manager, Equity bank, 0762227735, beatrice.sanga@equitybank.co.tz
- Arif Nassoro, Sales manager, Mogo, +255683865894, Arif.nassoro@mogo.co.tz
- Paul Mfoi, Collection supervisor, Watu credit, 0693092701, pmfoi@watuafrica.co.tz
Languages
Swahili
First Language
English
Advanced
C1
Timeline
BRANCH MANAGER
Mogo
04.2026 - Current
TEAM LEADER (BRANCH ISSUANCE AND QUALITY CAPTAIN)
Mogo
02.2026 - 04.2026
LOAN OFFICER
Mogo
09.2025 - 01.2026
COLLECTION OFFICER
Watu credit
04.2023 - 08.2025
TELLER
Equity Bank
03.2021 - 03.2023
DIRECT SALES REPRESENTATIVE
Equity Bank
02.2019 - 03.2021
Bachelor of Arts - Public Administration
University of Dodoma