Bernadetha Simba

• Oversaw daily operations to ensure smooth workflow and productivity.
• Managed team schedules to optimize resource allocation and efficiency.
• Coordinated training programs to enhance staff skills and performance.
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• Enforced customer service standards and resolved customer problems to uphold quality service.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited qualified candidates to fill open positions in my team.
• Conducted regular meetings with team to discuss progress and identify areas of improvement.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Analyzed feedback data to develop action plans for improving services offered.
• Produced thorough, accurate and timely reports of project activities.
• Implemented quality control measures to uphold company standards.

-Child Education and Safeguarding:

-Facilitating the education team in the development of Early Childhood Education components for integration into learning contents production.

-Co-create, oversee, and enforce ECD and child safeguarding policies for staff, volunteers, and stakeholders.

-Conduct child safeguarding training to enhance awareness and knowledge on child protection and safeguarding.

-Assisting the education and research team in user testing for early childhood content and recommending improvements for enhanced learning content quality.

-Collaboration and Educators Support:

-Work closely with early childhood educators to understand their needs and incorporate insights into the development process.

-Provide resources and support to educators on using Ubongo's materials.

-Develop training programs for educators and parents on how to use Ubongo's educational materials effectively.

-Edutainment Content Distribution:

-Visit underserved communities, reaching children and families with edutainment content.

-Travel across regions to establish distribution channels, build networks, and identify content-sharing locations.

-Collaborate with regional stakeholders to co-create a distribution plan for reaching all children in underserved communities.

-Acquire government permits for content distribution and conduct community awareness events.

-Monitoring and Reporting:

-Regularly visit districts to monitor the distribution project, gather data, and document lessons learned.

-Produce project reports in line with the MEAL framework for internal and external sharing.

-Establish key performance indicators and assessment tools to monitor the impact of Ubongo's edutainment programs on early childhood learning.

-Budget Management

-Develop and manage the regional project budget, planning and overseeing budget execution.

-Community Engagement and Representation:

-Act as a liaison with the community to determine effective means of engaging them in learning content development.

-Represent the organization in the regions and nearby regions.

• Developed creative concepts and storylines for short stories, novels, and other literary works.
• Edited manuscripts to ensure accuracy and clarity of language.
• Translated a variety of documents from English to swahili.
• Proofread translated documents for accuracy and completeness.
• Worked with linguists to ensure that translations were accurate and culturally appropriate.
• Assisted non-English speaking clients with communication issues.
• Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.
• Wrote short stories and contents for readers.
• conducted online sessions via club house and forums
• Managed social media contents.

• Established relationships with external stakeholders such as vendors, suppliers and customers.
• Analyzed market trends to identify opportunities for new products or services.
• Promoted brand awareness by increasing market penetration across markets.
• Developed and implemented marketing plans and strategies to boost company visibility.
• Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
• Assisted in developing content for websites, blogs, and social media platforms.
• Organized events such as conferences, trade shows, seminars, and webinars.
• Created reports summarizing performance results against established goals.
• Updated databases with customer information collected from various sources.
• Delivered administrative support services to improve marketing efforts.

• Developed content for marketing campaigns, and social media channels.
• Created visuals such as infographics and video content to support marketing initiatives.
• Organized promotional events]
• Provided administrative support for the Marketing Department by completing tasks related to project management, scheduling meetings and maintaining records.
• Compiled contact lists of potential customers based on criteria set forth by the organization.
• Maintained an organized database of contacts used in outreach campaigns.

• Customer engagement and acquisition: Servicing existing accounts, obtaining new customers, and establishing new accounts by planning and organizing daily work schedules for all local sales representatives
• Developed and execute strategic plans to achieve assigned sales goals and expand the company's customer portfolio
• Closing sales and collecting orders from existing and prospective customers through a relationship-based approach
• Promote products, negotiate delivery and business specifications and make sure our products are used in respective terms
• Monitoring business activities and furnishing management with oral and written reports on customers needs, problems, interests and competition activities
• Manage mobile sales team and distributors demonstration in assigned territory for products that need to be developed
• Communicate and advise resolutions to customers' problems and complaints
• Demonstrate products and services to existing potential customers and assist them with our services
• Responsible for the mobile sales team and distributors
• Driving team performance to maximize sales and revenue.
• Created presentations for clients to showcase the value of services offered by the company.
• Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.

• Driving the achievement of the set financial targets while delivering consistent, seamless and trusted customer service to ensure customer retention and loyalty
• Developing and implementing an approved retail strategy in line with the company's sales strategy, and periodically review the strategy and performance taking appropriate and remedial action to assist all involved in the process to achieve desired performance
• Designing and developing need-based products for the target market and maximize the cross-selling opportunities between the company and tour companies & Work closely with business teams to ensure that retail sales targets are met
• Relationship management for all corporate partners and business stakeholders, internally and externally, identifies opportunities and ensures efficient service delivery to all clientele
• Providing leadership, direction and pace for retail sales taking appropriate steps to make smart outfitters the preferred choice for uniform services
• Regularly report the performance of sales
• Customer engagement and acquisition: Servicing existing accounts, obtaining new customers, and establishing new accounts by planning and organizing daily work schedules for all local sales representatives
• Performed marketing activities including forecasts, new products launch, advertisements and promotions.