Benjamin Massawe

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

US Vise President Mission Support - Tanzania: Certificate of Appreciation for outstanding support, unique abilities, superb attitude and professionalism

To get hold of a position in an organization where I can utilize my profession, personal skills, abilities and ascertaining fresh skills with a growing challenging and dynamic environment, also to develop professional attitude in the long run establish me as valuable resource to the organization.

• From 2018 - Up to date, HYATT REGENCY DAR ES SALAAM, THE KILIMANJARO, Information Systems Coordinator:

Daily Activities Provide support and assistant to hotel guests on how to connect to internet, Provide support to all the users and assist them on their daily work in case they facing any problems,

Ensuring telephone / communications system is working adequate for daily usage, 

Ensuring anti-virus systems are working and updated and scanned daily Ensuring micros, Opera, iScala and other hotel applications are working appropriately Coordinate priorities between the IT department and other departments, 

Troubleshoot hardware, software and network operating systems Helping users on any issues and assisting them to resolve the problems on timely manner. Ensure the interface is running smoothly for all the daily postings. Ensuring the previous days’ backup tapes are stored offsite. 

Maintain strict controls on data/systems security Weekly Activities Perform weekly rounds on all the network points and check for any error or damage to the equipment’s Research current and potential resources and services Advise staffs of security and breach and/or change in passwords or security status Be updated on all the security breaches on the network and viruses Ensuring the all the network points are running and cabled properly. 

Check all the EFD’s are working properly. Monthly Activities, 

Keep the IT team updated on any changes to the systems Ensure Hyatt IT SOPs are being followed and up to the standards. Ensure the asset files are updated in case of any changes Ensure the network cables are connected on all the guest floors and free from water or dust.

• From Sept 2015 - 2018, HYATT REGENCY DAR ES SALAAM, THE KILIMANJARO, Guest Service Officer:

Register guests and assigns rooms. Accommodates special requests whenever possible Assist in preregistration and blocking of rooms for reservations Understand room status and room status tracking Identify room locations, types of rooms available, and room rates by using Property Management System such as Opera and Reserve System Use proper telephone etiquette to receive or transfer calls Hand over all wakeup calls and guest requests pending to the night shift. Understands the hotel's policy on guaranteed reservations and no-shows Handles daily correspondence. Responds to inquiries and makes reservations as needed Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees

• From June 2012 - December 2012, AFRICAN PROPER EDUCATION NETWORK (APE NET), Sales and Marketing Officer:

Selling and recording customer’s credit control from different purchases. Customer caring Providing consultations to customers Stock control Advertisement Preparing customer’s order Marketing management activities

• From April 2010 - August 2011, TIGO MIC CO.LTD, Tanzania, Internet Sales Personnel, Door to door Sales and Marketing

Installation and subscription of modem’s packages Troubleshooting routine problems and maintenance of modem’s connectivity Follow up and get Feedback from the customer Simcards registration 

To ensure awareness to customers on how to install modems and subscribe the packages To ensure Network connectivity functioning properly.

Fluent in English and Swahili. Able to work under pressure to deliver result without supervision. Ability and willingness to take initiatives. Good interpersonal skills hence able to work both independently and in teams.

• Place of Birth: Kilimanjaro
• Date of Birth: 11/19/91
• Gender: Male
• Nationality: Tanzanian
• Marital Status: Single

• Mr. Timothy Mlay,

Hotel Manager, 

Hyatt Regency Dar es salaam, The Kilimanjaro, 

+255 765 447 513, timothy.mlay@hyatt.com

• Mr. David Oscar,

Training Manager, 

Hyatt Regency Dar es Salaam, The Kilimanjaro, 

+255 655 089 951, david.oscar@hyatt.com

• Dr. Dickson Mkoka,

Lecturer 

MUHAS, P.O.Box 64001, Dar es Salaam, +255 718 694 495

• Magreth Mgoma

Sales Manager

Johari Rotana Dar es Salaam

+255 718 415 714, magreth.mgoma@rotana.com

Interacting with people (socialization) hence build network and eager to know new things everyday Reading: I enjoy reading all types of books especially educational and spiritual books Graphics: Photos and Videos editing Music: I enjoy playing drums with church choir