Ashley Waziri
Dar es Salaam,02
Summary
Ambitious Assistant Maitre D' with 5 years of experience at Hyatt Regency Dar Es Salaam, adept in enhancing customer satisfaction and streamlining operations. Excelled in food safety and interactive communication, significantly improving dining experience and operational efficiency. Skilled in team collaboration, compliance, customer loyalty and maintaining high sanitation standards,ensuring compliance with USPH&HESS regulations.
Overview
4
4
years of professional experience
Work History
Assistant Maitre D'
Hyatt Regency Dar Es Salaam
Dar Es Salaam, Tanzania
06.2019 - 11.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science - Food Technology And Processing
University of Dar Es Salaam
Dar Es Salaam, Tanzania06.2020
No Degree - Supervisory Experience
Bandari College
Dar Es Salaam, Tanzania03.2018
Skills
- Food safety understanding
- Marketing and Promotions
- Customer Service
- Cleaning and sanitation
- Interactive communication skills
- Safe Food Handling
- Hospitality service expertise
Reading, Travel, yoga, Listening podcasts.
I love reading different books, because it adds up to my knowledge and awareness.
I love travelling to experience new cultures and languages since i like exploring nature and a fun of adventure.
I love yoga as it keeps me fit and flexible.
I love listening to podcasts since it masters my speaking skills and attention to details.
Languages
Swahili, Chinese (Mandarin), English
Native language
Timeline
Assistant Maitre D'
Hyatt Regency Dar Es Salaam
06.2019 - 11.2023
Bachelor of Science - Food Technology And Processing
University of Dar Es Salaam
No Degree - Supervisory Experience
Bandari College