Andrew Mboya

Client Manager/Country Management for Rwanda and Uganda as;

• Commercial lead in country:

- Develop country strategy with distributor

- Manage country plan

• Lead person for partnership with distributor

• For key clients in Sub Saharan Africa cluster:

- Develop and manage client plan

- Lead client team

• Product development:

- For new commercial varieties: manage positioning and introductions

- For pre-commercial varieties: work with PDM on screening and suitability trials.

Manager Chain and Retail for Sub Saharan Africa in Countries of Kenya | Uganda | Rwanda | Zambia | Ghana | Tanzania

• Strategically established and strengthened linkages between Rijk Zwaan variety growers and the entire value chain.
• Gained comprehensive insights into the needs and challenges of growers/farmers through proactive engagement and communication.
• Fostered collaborative partnerships with both private and government sectors to drive mutual business growth for Rijk Zwaan and its distributors.
• Developed and implemented an integrated digital strategy, including social media campaigns, website optimization, and targeted radio advertisements, to effectively communicate with and educate stakeholders.
• Successfully implemented a diverse array of marketing activities, utilizing various strategies and materials to enhance brand awareness and drive sales across the region.
• Contributed significantly to establishing a strong and sustainable market presence for Rijk Zwaan in Tanzania.

Job Objective:

To strategically establish robust linkages between Rijk Zwaan variety growers and the entire value chain, entailing proactive engagement with growers/farmers to gain comprehensive insights into their needs and seamlessly integrate them into the market.

Additionally, this involves fostering collaborative partnerships with both private and government sectors to drive mutual business growth for Rijk Zwaan and its distributors. Leveraging an integrated digital strategy, encompassing social media platforms, website optimization, and targeted radio advertisements, is essential for effectively communicating, informing, promoting, and educating stakeholders.

Furthermore, implementing a diverse array of marketing activities, utilizing various strategies and materials, is crucial to drive sales and enhance brand awareness across the region, ensuring sustained market presence and competitive advantage.

• Developed and implemented monthly Marketing & Sales plans to drive regional sales growth.
• Successfully managed and mentored a team of Sales Agents, providing coaching and support to achieve sales targets.
• Planned and managed the regional sales and marketing budget, ensuring efficient resource allocation.
• Collaborated effectively with Regional Technical and Customer Finance teams to ensure seamless operations and customer satisfaction.
• Successfully ensured that each Sales Agent achieved their monthly sales goals through effective coaching and support.

• Established and nurtured strong relationships with both current and potential clients in the Arusha region.
• Developed and managed a qualified sales pipeline to identify and pursue new business opportunities.
• Prepared and presented compelling proposals and sales contracts to prospective clients.
• Actively participated in marketing events, including seminars, trade shows, and telemarketing campaigns.
• Effectively handled and resolved customer complaints in a constructive and timely manner.
• Ensured the accurate and timely handling of all customer contracts and associated documentation.
• Provided exceptional customer service by taking responsibility for escalated queries and providing consistent follow-up and feedback.

• Managed end-to-end sales and distribution of a wide range of Vodacom products, including vouchers, Wi-Fi routers, laptops, and more.
• Prepared and analyzed monthly sales revenue reports to track performance and identify areas for improvement.
• Led and supervised a team of sales field agents, overseeing their activities and ensuring sales targets were met.
• Provided comprehensive technical support to customers, including configuring devices such as tablets, smartphones, routers, and Chinese phones.
• Effectively escalated M-pesa related issues to the Head Office for prompt resolution.
• Prepared weekly reports on customer queries to enhance service delivery and improve customer care practices.