ZUWENA HASSAN KIMOLA
Administrative officer
Dar es Salaam
Summary
Dynamic Administrative Officer with a proven track record at Peak Performance International Limited, excelling in records management and enhancing office productivity. Skilled in database administration and fostering team collaboration, I effectively implemented innovative solutions to improve operations and customer satisfaction, ensuring timely processing and adherence to budgetary guidelines.
Overview
7
7
years of professional experience
Work History
ADMINISTRATIVE OFFICER
PEAK PERFORMANCE INTERNATIONAL LIMITED
08.2024 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Field Officer
ICAP GLOBAL HEALTH
11.2020 - 08.2023
- Improved field operations efficiency by implementing innovative data collection and reporting techniques.
- Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
- Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field.
- Expedited decision-making processes by presenting comprehensive reports containing vital field insights to senior leadership teams regularly.
- Enhanced team collaboration through regular communication, training sessions, and joint project initiatives.
CUSTOMER SERVICE OFFICER
UNITED AVIATION SERVICES
03.2018 - 02.2020
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Skills
- Office management
- Scheduling and calendar management
- Records management
- Human resources support
- Training and coaching
- Database administration
- Presentation design
- Database management
- Budget adherence
- Policy and procedure modification
Referee
Edward Malisha
P.o box 1333
Mwanza- Tanzania
Email: Edwardmalisha@gmail.com
Tell No. 0763057613
Omary Ismail
Relationship Manager KCB BANK(T)Ltd
P.o box 130
Mwanza - Tanzania
Email: oismail@tz.kcbnkgroup.com
Tell No. 0754345390
Madam Priscila Ngeleshi
Administrative of United Aviation Services
P.o box 2075
Arusha- Tanzania
Email: accounts.uas.co.tz@gmail.com
Tell No. 0766339310
Timeline
ADMINISTRATIVE OFFICER
PEAK PERFORMANCE INTERNATIONAL LIMITED
08.2024 - Current
Field Officer
ICAP GLOBAL HEALTH
11.2020 - 08.2023
CUSTOMER SERVICE OFFICER
UNITED AVIATION SERVICES
03.2018 - 02.2020
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