Zulfa Kawaga
Dar Es Salaam
Summary
Dynamic and goal-oriented professional with extensive call center experience at Simon Express Company Ltd. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in navigating multiple software platforms while building rapport and managing high call volumes, ensuring timely resolutions and fostering long-term client relationships.
Overview
2024
2024
years of professional experience
Work History
Call Center Sales Representative
Simon Express Company Ltd
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
Receptionist / Customer Service
G Nice Solution Company
Dar Es Salaam
03.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Call Center Representative
Airtel Tanzania
Dar Es Salaam A
02.2019 - 02.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Upper Level Education - With Computer Course Skilss
Royal Collage Makindye, Uganda Kampala
Uganda , Kamapala10.2015
Skills
- Call center customer service
- Goal-oriented mindset
- Stress tolerance
- Building rapport
- Customer service
- Microsoft office
- Call center experience
- Outbound calling
Languages
English
Advanced (C1)
Timeline
Receptionist / Customer Service
G Nice Solution Company
03.2022 - 09.2023
Call Center Representative
Airtel Tanzania
02.2019 - 02.2022
Call Center Sales Representative
Simon Express Company Ltd
Upper Level Education - With Computer Course Skilss
Royal Collage Makindye, Uganda Kampala