ZULEHA NASSOR
Summary
Engaging Tour Guide known for exceptional productivity and efficient task completion. Possess specialized skills in cultural interpretation, route planning, and audience engagement. Excel in communication, adaptability, and problem-solving to enhance visitor experiences and foster memorable tours.
Overview
9
9
years of professional experience
Work History
Freelance Tour guide
Self employed
Zanzibar , Tanzania
01.2024 - Current
- Ensured all tour content was culturally sensitive and appropriate for a global audience.
- Facilitated educational workshops and presentations related to the tour themes for schools and organizations.
- Described tour points of interest to group members, responding to questions and inquiries.
- Provided detailed information to tourists about local attractions and points of interest.
Internship as a Reservationist
Easy Explore Africa Ltd
Zanzibar , Tanzania
07.2023 - 12.2023
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered guests' questions regarding local attractions and directions.
- Advised management on current trends in customer service practices.
Marketing manager
Al-nissi Zanzibar Limited
Zanzibar , Tanzania
01.2023 - 05.2023
- Identified opportunities for new client acquisition through various marketing channels.
- Developed marketing strategies based on corporate objectives and market trends.
- Supervised the department and provided guidance and feedback to other marketing professionals.
Reservationist
Pemba Aviation
01.2016 - 01.2019
- Company Overview: costal airline company
- Costal airline company
Field work
Arusha International Conference Centre
01.2021
- Company Overview: Protocol and public relations
- Protocol and public relations
Field work
Kiwengwa Pongwe Forest Reserve
01.2020
Education
Some College (No Degree) - Tour Guide
FANTASTIC COLLEGE
Zanzibar 12-2023
Bachelor of Arts - Tourism Management And Marketing
State University of Zanzibar
Maruhubi 12-2022
Certificate of Field training -
Arusha International Conference Centre
01.2021
Certificate of Zanzibar Youth Parliament -
01.2014
Certificate of computer application -
Adult training centre
01.2013
Skills
- Tour development
- Local history
- Cultural sensitivity
- Tour planning
- Transportation coordination
- Answering client questions
- Company branding
- Tourism management
- Strong leadership
- Marketing
- Sales
Hobbies and Interests
- Travelling
- Social Interaction
- Learning
- Sports & Exercise
References
- Mr. Malik Omar Mohammed, Assistant Lecturer, State University of Zanzibar (Institute Of Tourism), malik.mohammed@suza.ac.tz, +255 773 636 369
- Mrs. Zaituni Mussa Ali, Head of Hospitality Department, State University of Zanzibar (Institute Of Tourism), Zaituni.ali@suza.ac.tz, +255 773 951 412
Languagecompetence
- Swahili, Fluently
- English, Very Good
Languages
English
Advanced
C1
Timeline
Freelance Tour guide
Self employed
01.2024 - Current
Internship as a Reservationist
Easy Explore Africa Ltd
07.2023 - 12.2023
Marketing manager
Al-nissi Zanzibar Limited
01.2023 - 05.2023
Field work
Arusha International Conference Centre
01.2021
Field work
Kiwengwa Pongwe Forest Reserve
01.2020
Reservationist
Pemba Aviation
01.2016 - 01.2019
Some College (No Degree) - Tour Guide
FANTASTIC COLLEGE
Bachelor of Arts - Tourism Management And Marketing
State University of Zanzibar
Certificate of Field training -
Arusha International Conference Centre
Certificate of Zanzibar Youth Parliament -
Certificate of computer application -
Adult training centre