Zelda Temu
Dar es salaam
Summary
Seasoned bank officer with 8 years of experience in the banking industry, currently employed at NMB Bank Plc's Bank House branch. Proficient in branch-level banking operations such as bank teller duties, branch custodian responsibilities, and customer service officer roles. Successfully assumed acting appointments as a team leader and customer experience manager at Mwanjelwa Branch and Mbagala Branch. Recognized for quick learning abilities, strong work ethic, and exceptional organizational skills.
Overview
12
12
years of professional experience
Work History
Bank officer
NMB Bank Plc
04.2021 - Current
- Performing different tasks from customer service to back office department responsible for Off Site ATM Custodian, attending day to day banking enquiries, engaging and addressing customers' needs, providing banking services, reporting suspicious transactions, understanding customer needs and expectations, cross selling of bank products, managing the TAT in issuing ATM card, Cheque books, and customer statements, upselling and cross selling of bank's products, planning and documenting customer visits, ensuring optimal banking hall utilization, participating in bringing new business leads to the Branch, maximizing customer satisfaction, maintaining professionalism and business acumen in dealing with customers.
Acting Manager Customer Experience
NMB Bank Plc
03.2021 - 04.2021
- Managing and aligning front office staff to perform daily activities and ensure customer satisfaction, providing outstanding services to current and prospective NMB customers, ensuring pro-active service to customers, impacting skills to Bank Officers, providing right and timely service to customers.
Acting Manager Customer Experience
NMB Bank Plc
11.2020 - 01.2021
- Managing and aligning front office staff to perform daily activities and ensure customer satisfaction, providing outstanding services to current and prospective NMB customers, ensuring pro-active service to customers, impacting skills to Bank Officers, providing right and timely service to customers.
Acting Team Leader Back Office
NMB Bank Plc
05.2019 - 09.2020
- Monitoring cash movements, managing CIT car logistics, overseeing and monitoring branch limit, ensuring compliance with NMB standards.
Jihudumie Program
Bank House Branch
10.2012 - 08.2013
- Recruiting new customers, selling different NMB product sales, making awareness on the usage of Alternative Channels.
Education
Tumaini University
Paradigm’s Secondary School
Kiraeni girls secondary school
Himo primary
Skills
- My strength lies in accuracy/attentive to details, presentation and communication skills, customer service oriented knowledge and my Understanding of bank’s products and services More so I am confident to say I am a fast learner and with great interpersonal skills
Personalparticulars
Temu, Zelda, Female, 08/03/88, Tanzanian, Married, Fluent in both Kiswahili & English, Zelda.Temu@nmbbank.co.tz, +255 767306163, Box 1743, Dar es salaam
Trainingworkshopattended
- October 2011, Entrepreneurship Course, Tumaini University College
- October 2011, Certificate in Basic legal Principles to Counselling, Tumaini University College
- October 2012, Jihudumie Program, Bank House Dar es salaam
- August 2013, Bank Teller Induction Course, Nmb Plc head office Dar es salaam
Membershipandspecialawards
- Certificate of appreciation for being Second Winner, across the Northern zone in Lead Generation for the financial year 2019
- Certificate of Appreciation in Customer Service Course
Attributes
- Strong Networking and Interpersonal skills
- Good Communication and presentation skills
- Able to work efficiently and effectively both as an individual and team player
- Flexible, Ready to accept challenges and learn new ideas
- Hard worker, Self Motivated person, Smart and Communicative
References
- Seka Urio, Branch manager, NMB Plc, Bank House branch, Dar es salaam, +255 (0)689088942, Seka.urio@nmbtz.com
- Humphrey Kessy, Manager customer experience, Mwanjelwa Branch, Mbeya, +255 (0)762126026, humphrey.kessy@nmbtz.com
- Latifa Dadah, Manager Customer Experience, Mbagala Branch, Dar es salaam, +255 (0)754641520, latifa.dadah@nmbtz.com
Hobbies and Interests
- Reading Literature, Newspaper
- Listening to Music
- Learning new things, facing new challenges
- Travelling
- Cooking
Timeline
Bank officer
NMB Bank Plc
04.2021 - Current
Acting Manager Customer Experience
NMB Bank Plc
03.2021 - 04.2021
Acting Manager Customer Experience
NMB Bank Plc
11.2020 - 01.2021
Acting Team Leader Back Office
NMB Bank Plc
05.2019 - 09.2020
Jihudumie Program
Bank House Branch
10.2012 - 08.2013
Tumaini University
Paradigm’s Secondary School
Kiraeni girls secondary school
Himo primary
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