ZAWADI AWESSO KIPACHA

• Assist managers in developing and refining sales strategies to drive company growth.
• Train and mentor the sales team, ensuring high performance and alignment with company goals.
• Set clear sales targets and motivate the team to meet and exceed objectives.
• Establish and maintain relationships with both existing and prospective customers to expand the customer base.
• Assist customers with orders, inquiries, and ensure a smooth experience.
• Conduct marketing visits to customers, offering product training, gathering feedback, and analyzing market performance.
• Perform market research to support marketing planning and provide valuable insights for decision-making.
• Prepare long-term marketing development plans to guide the company’s growth strategies
• Analyzed call data to identify trends and opportunities for improvement in team performance.
• Increased telesales efficiency by implementing new call strategies and training methods.
• Developed strong relationships with clients, resulting in increased sales and customer satisfaction.
• Led team of [11] sales professionals increasing over 25% in yearly revenue.

Achievements:

• Consistently led teams to exceed monthly sales revenue by 20% - 25%.
• Increase customer awareness on Azampesa services through using azampesa as means of payment at sarafu.
• Developed and implemented new call scripts that increased lead conversion by 20%.
• I was entrusted with 200,421,500 million to lead a project called Qatar Charity. Through this initiative, I successfully served 850 beneficiaries, each receiving goods valued at 235,790.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

• Build and maintain positive customer relationships to ensure repeat business.
• Assist customers in identifying their needs and recommend appropriate products or services.
• Achieve individual and team sales targets.
• Upsell and cross-sell products to maximize revenue.
• Stay informed on promotions, product knowledge, and pricing
• Maintain thorough knowledge of current inventory and new arrivals.
• Work cooperatively with team members to meet shared goals.
• Participate in team meetings, training sessions, and company events.
• Resolve customer complaints or issues efficiently and professionally.
• Escalate complex concerns to supervisors when necessary.

• Identify and develop new business opportunities by establishing relationships with prospective customers.
• Maintain and strengthen relationships with existing customers to ensure customer satisfaction and retention.
• Attend to customer orders and inquiries, ensuring timely and efficient responses.
• Conduct follow-ups with clients, ensuring that payments are made on time and credit customers operate within acceptable credit limits.
• Conduct marketing visits, providing training, collecting feedback, and conducting market performance analysis.
• Perform market research to gather data essential for marketing planning and management.
• Develop and implement long-term marketing development plans to align with company objectives.

• Managed reception and front desk operations, ensuring a welcoming atmosphere for guests.
• Fostered positive customer relations by addressing inquiries, feedback, and providing assistance.
• Collected feedback from guests to improve service quality and address concerns.
• Promoted harmonious relationships between employees and management, ensuring effective communication.
• Supervised various hotel operations, maintaining high standards of service and efficiency.