ZAWADI GABRIEL
Dar es salaam
Summary
Passionate, result-oriented lady with an excellent eye for details. I have 3 years in co-operate environment working in collaboration with mentors with excellent business acumen skills and learning every day. I am a fast learner, open-minded and keen to details. Also have an analytic eye and can break complex information into simple digestible bits.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Lead
Betika.com
Dar Es Salaam, Tanzania
09.2024 - Current
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed data from A and B tests to identify opportunities for improvement in user interface designs.
- Analyzed customer feedback to identify areas for improvement in existing products.
- Listened to customer needs to identify and recommend best products and services.
- Evaluated competitive landscape to identify areas where existing products could be improved upon.
- Identified customer needs, conducted market research, and gathered feedback from stakeholders.
- Maintained up-to-date knowledge base of relevant industry trends that could impact product strategy.
- Defined KPIs and tracked performance metrics to measure success of products in the marketplace.
- Provided ongoing support during post-launch period by troubleshooting issues reported by customers.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Business Intelligence Analyst
Betika
01.2023 - 08.2024
- Providing reports through office applications to improve business process
- Analyzing business requirements and processes and recommending them to the management for implementation
- Partake in monthly and quarterly company goals set up and monitoring them
- Daily, weekly study of platform data and reporting to different stakeholders
- Coordinate with different team players to analyze risk in business environment
- Go-to-market support of new products and offer close monitoring until stable
- Participate in new campaigns launch in providing insights before and after commencement
- Prepare and present monthly/quarterly/yearly performance review reports to management
Contact Centre Manager
Betika
01.2022 - 12.2022
- Developing different strategies on how call center can achieve company's goals
- Develop annual contact center goals and plans
- Analyze and taking action different call-center statistics e.g
- Sales, customer service metrics, customer pain points, locations etc
- Prepare department quarterly budgets
- Evaluate performance with key metrics set
- Co-ordinate hiring, selection and on boarding of personnel
- Evaluate staff effectiveness and performance monthly from reports shared by QA
- Lead contact center management meetings
Contact Center Supervisor
Betika
03.2020 - 12.2021
- Ensure CSR meets performance targets aligned and achievement of KPI
- People management which includes and not limited to
- - Schedule adherence and punctuality
- - Meet productivity standard put in place
- - Meet the CRS Floor Policy and code of conduct
- - Arrange interviews, training for new staff and continuing staff
- - CSR adherence to company policy and procedure
- Feedback/Follow ups
- - Give recommendations to managements on new procedures and improvements on the Contact Centre
- - Provide daily, weekly and monthly reports and analysis of the CS KPIs
- - Advice and recommend measures to be taken according to QA reports
- Manage the relationship between outside Call Center Departments and the company
Project Co-ordinator
Tulia Trust
01.2019 - 02.2020
- Helped to coordinate project activities, resources and information
- Assist in creating schedules to keep up with project timelines
- Monitoring project progress and handle arising issues
- Help in preparing budgets
- Liase with stakeholders involved
- Act as point of contact and communication including press releases during launch of projects, media visits
- Create and maintain comprehensive project documentation and reports
Education
Bachelor of Science - Biology and Chemistry
St Joseph University of Engineering And Technology
Dar es Salaam01.2018
Skills
- Exceptional analytical and listening skills
- Ability to adapt quickly in new environment
- Ability to coach, motivate and interact with people
- Multitasking
- Dynamic self-starter with an ability to learn quickly
- Good facilitation skills with ability to lead without taking over
- Excellent written and verbal skills
- The ability to express strategies
- Proven problem solving ability
- Customer segmentation
- Product quality assurance
- Product positioning
- Competitive analysis
- Product marketing
- Product training
- Data-driven decision making
- Go-to-market strategy
Skype
Zawadi Gabriel
Personal Information
Date of Birth: 03/01/95
References
- Deodata Kalumia, Finance Manager, Noble Centre 5th Floor, 0754689208, kalumiad@gmail.com
- Samwel Laurence, Head of ICT, Betika, +255 685 885 585, s.laurence@outlook.com
- Tumaini Maligana, Founder & CEO, Alpha Digital, +255 758 981 188
Disclaimer
I Zawadi Gabriel hereby certify that to the best of my knowledge, the information provided are correct and describe my qualifications, experiences and abilities.
Shortcourses
- MySQL for Data Analytics and Business Analytics
- McKinsey Forward Program
- Maven Analytics Excel and Charts course
Personalvalues
- Adabtable and flexible.
- Dedicated and hard worker.
- Accountable and transparent.
- Self motivated.
- Reliable.
Affiliations
- Hiking
- Running
- Wine tasting
Certification
- https://www.coursera.org/account/accomplishments/records/V1BOACTNL88C
- https://www.coursera.org/account/accomplishments/records/Z5OY7ATEZ6CT
- https://www.coursera.org/account/accomplishments/records/D2L3JN8KTAR3
- https://www.credential.net/8e003606-3ce5-47f1-998a-9c5a531e4e0b
- https://www.credential.net/f4f6f395-7f51-48bd-b817-12cbba66f5a5
- https://www.credly.com/badges/b115167a-cffc-4b06-ab88-0463a3646a15/linked_in_profile
Languages
Swahili
First Language
English
Advanced (C1)
C1
Timeline
Product Lead
Betika.com
09.2024 - Current
Business Intelligence Analyst
Betika
01.2023 - 08.2024
Contact Centre Manager
Betika
01.2022 - 12.2022
Contact Center Supervisor
Betika
03.2020 - 12.2021
Project Co-ordinator
Tulia Trust
01.2019 - 02.2020
Bachelor of Science - Biology and Chemistry
St Joseph University of Engineering And Technology
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