ZAKIA MADOWEKA
Dar Es Salaam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Office Administration Intern
MSCOM Limited
12.2020 - 12.2021
- Preparation of all necessary documents for clearing and forwarding procedures
- Preparing payments and refunds for the shipping lines
- Submission of necessary documents through online system for different organizations
- Conducting simple accounting records management
- Issuing and dispatching documents to clients
- Cashier.
- Assisted in streamlining daily operations through effective calendar management and appointment scheduling for staff members.
- Supported the team with clear communication, ensuring smooth workflow and timely completion of tasks.
- Facilitated a positive working environment by providing exceptional customer service to clients and colleagues alike.
- Contributed to successful project outcomes by assisting with research, data entry, and document preparation.
- Managed office inventory effectively, ordering supplies as needed to maintain optimal stock levels.
- Maintained a high level of confidentiality while handling sensitive information related to company or client matters.
- Developed strong rapport with clients by promptly addressing inquiries via phone or email correspondence.
- Aided in event planning activities such as arranging travel accommodations, booking conference spaces, and coordinating attendee logistics for company events.
- Elevated team morale through proactive problem-solving efforts relating to office equipment maintenance issues.
- Increased overall workplace organization by creating and maintaining a clean, clutter-free workspace environment for all employees.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
Field Practical Training
National Health Insurance Fund (NHIF)
07.2019 - 09.2019
- Issuing NHIF cards to members
- Issuing temporary IDs
- Providing NHIF forms to members
- Revoking cards
- Form processing and card printing
- Calculating retiree top up amount
- Providing control number
- Adding missing cards
- Toto afya cards registration.
Field Practical Training
Parastatal Pension Fund
07.2017 - 09.2017
- Payment of members benefits
- Dispatching files
- Stamping beneficiaries claims
- Preparing payment invoices
- Filling payment vouchers and invoices
- Issue checks for valid, processed and authorized payments.
Cashier
Mscom Limited
01.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Preparing Daily cash report.
- Preparing monthly accounting record and presenting it to the Boss.
Education
Sociology - Social Sciences
University of Dar Es Salaam
Dar Es Salaam, Tanzania12.2020
History And Language
Kawawa Jkt High School
Iringa05.2016
Science Education
Morogoro Secondary School
Morogoro, Tanzania2013
Certificate of Primary Education
Nguzo Primary School
Morogoro, Tanzania2009
Skills
- Computer skills (Ms word, excel, power point and internet basis)
- Ability to work a flexible work schedule, well organized with good attention to detail and willing to do comprehensive work
- Ability to learn and adjust fast, work both independent and in teams and initiative
- Ability to conduct research and report writing
- Ability to follow and observe the ethical organizational conducts
- Cash Handling
- Payment Processing
- Order Taking
- Cash Management
- Cleaning and Sanitizing
- Time Management Skills
- Written and Verbal Communication
- Reports and Documents
- Money Handling
Other Training Workshops
- Unit Network Institute – Dar es salaam, Tanzania, Full computer course, Introduction to computer, Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, Microsoft Publisher, Computer typing speed and accuracy, Email and internet, 01/20/14 - 05/03/14
- Jeshi la Kujenga Taifa – Mgambo JKT Tanga, Tanzania, Hati ya Ujenzi wa Taifa Mujibu wa Sheria, Initial training for safety and security, Initial training in entrepreneur skills, 06/13/16 - 09/03/16
Work Experience Extracurricular Qualifications
- MSCOM LIMTED, DAR ES SALAAM, Internship, Office Administration, December 2020 to present, Preparation of all necessary documents for clearing and forwarding procedures, Preparing payments and Refunds for the shipping lines, Submission of necessary documents through online system for different organizations such as TBS, TPA, TRA, Conducting simple accounting records management, Issuing and dispatching documents to clients, Cashier
- NATIONAL HEALTH ISSURANCE FUND (NHIF), SINGIDA, Field Practical Training, Membership Office, 07/22/19 - 09/13/19, Issuing NHIF cards to members, Issuing temporary IDs, Providing NHIF forms to members, Revoking cards, Form processing and card printing, Calculating retiree top up amount, Providing control number, Adding missing cards, Toto afya cards registration
- PARASTATAL PENSION FUND, DAR ES SALAAM, Field Practical Training, Accounting Benefit, 07/01/17 - 09/30/17, Payment of members benefits, Dispatching files, Stamping beneficiaries claims, Preparing payment invoices, Filling payment vouchers and invoices, Issue checks for valid, processed and authorized payments
Professional Objectives
To obtain a challenging position that will enable me to utilize effectively and efficiently my Professional knowledge and skills and develop my career within the organization.
Personal Information
- Date of Birth: 04/05/95
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
References
- PAZI S CHISUNGA, PARASTATAL PENSION FUND (DAR ES SALAAM), P.O.BOX 105330, DAR ES SALAAM, +255745711647/0713626290, pazichisunga@gmail.com
- DR MASOUD DAUDA, EXAMINATION OFFICER, P.O.BOX 35091, DAR ES SALAAM, +255688488805, masouddauda@gmail.com
- MR SUNDAY GODFREY MATOI, COMPLIANCE AND FIELD OPERATION OFFICER, P.O.BOX 2221, DODOMA, +255656069575, smatoi@nhif.or.tz
Timeline
Cashier
Mscom Limited
01.2021 - Current
Office Administration Intern
MSCOM Limited
12.2020 - 12.2021
Field Practical Training
National Health Insurance Fund (NHIF)
07.2019 - 09.2019
Field Practical Training
Parastatal Pension Fund
07.2017 - 09.2017
Sociology - Social Sciences
University of Dar Es Salaam
History And Language
Kawawa Jkt High School
Science Education
Morogoro Secondary School
Certificate of Primary Education
Nguzo Primary School
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