Zakayo Meng'oru
Arusha
Summary
Highly knowledgeable Zone Manager recognized for increasing sales volume of commodities, delivering gold-standard service, and implementing excellent communication to maximize profit margin. Successfully manages staffing, training, and development of a team of service specialists in a respective geographic area, fostering a culture of inclusion and fairness for all team members. Proven history of leveraging insights from market research and analytics into compelling consumer strategies to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Zonal Supervisor
OffGrid Electric Tanzania Ltd.
Mtwara, Dar Es Salaam And Pwani
01.2024 - Current
- Led a team of credit professionals in recruitment, training, and oversight.
- Facilitated prompt resolution of customer complaints by coordinating with the appropriate departments.
- Utilized market research data to identify potential expansion sites within the region.
- Assessed competitor activities in the zone and identified areas of opportunity for growth.
- Prepared detailed reports highlighting current business trends and future projections.
- Performed regular store visits to ensure compliance with company standards, policies and procedures.
- Evaluated existing processes and systems used across stores and suggested improvements where necessary.
- Organized monthly team meetings to review progress against set objectives.
- Ensured proper implementation of corporate policies, guidelines and procedures throughout the region.
- Monitored stock levels in each store regularly and took corrective action when required.
Field Service Officer
OffGrid Electric Ltd
Moshi
11.2015 - 01.2024
- I was managing a team of over 500 service agents.
- Guaranteeing top-quality and timely installation and maintenance services
- Delivering outstanding customer service through every interaction with our service agents
- I created plans to enhance service offerings and ensure high-quality standards.
- Delivered comprehensive updates regarding cohort performance indicators to management
- Enhanced performance is achieved by training, coaching, and monitoring the service agents' team.
- Provided timely response to urgent client calls for immediate assistance.
- Performed regular on-site visits to evaluate client requirements and deliver suitable resolutions.
Sales Officer
OffGrid Electric Ltd
05.2015 - 10.2015
- Provide company products and services to the customers
- Engage in sales promotions
- Handling grievances
- Establish relationships.
Director-Networking, Marketing and Promotion
AGEN&AGEN USA Inc.
- Volunteering in the following duties; Develops marketing staff by providing information, educational opportunities, and experiential growth opportunities
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contributes to team effort by accomplishing related results as needed
- Completes marketing department operational requirements by scheduling and assigning employees; following up on work results
- Provides marketing information by answering questions and requests
- Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
Education
Bachelor of Commerce in Tourism and Hospitality Management -
University of Dar es Salam
11.2014
Advanced Secondary Education -
Zakayo Meng'oru 1
03.2011
Ordinary level Secondary Education -
Karatu Boys Secondary School
10.2008
Pugu Boys Secondary School
Skills
- Operations Management
- Staff Training and Development
- Business Administration
- Project Planning
- Customer Service
- Brand Management
- Budget Management
- Interpersonal Skills
- Computer Skills
- Teamwork and Collaboration
- Analytical Thinking
- Organizational Skills
Accomplishments
- Service Champion of the Year (2017
- Customer service employee of the year (2023)
Languages
- English, Professional
- Kiswahili, Native
Hobbies and Interests
- Watching football
- Team working
- Field walking
- Watching Movies
Language
Swahili
First Language
English
Intermediate (B1)
B1
References
- Rasel Madaha, Managing Director-AGEN&AGEN USA Inc., rasel.madaha@agentz.org, +255657070375
- Wilson chonjo, Field Service Manager-Offgrid Electric, wilson.chonjo@zola.co.tz, +255767612751
- Adam Khalik: Field Service Manager - OffGrid Electric Tanzania Ltd, adam.khalik@zolaelectric.com, +255769079693
Timeline
Zonal Supervisor
OffGrid Electric Tanzania Ltd.
01.2024 - Current
Field Service Officer
OffGrid Electric Ltd
11.2015 - 01.2024
Sales Officer
OffGrid Electric Ltd
05.2015 - 10.2015
Director-Networking, Marketing and Promotion
AGEN&AGEN USA Inc.
Bachelor of Commerce in Tourism and Hospitality Management -
University of Dar es Salam
Advanced Secondary Education -
Zakayo Meng'oru 1
Ordinary level Secondary Education -
Karatu Boys Secondary School
Pugu Boys Secondary School
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