Zainab Mohamed Marjeby
Summary
Dynamic and results-driven professional with a robust background in customer service, banking operations, and educational administration. Proven expertise in strategic planning, data analysis, and process optimization, complemented by strong interpersonal and communication skills. Demonstrated ability to streamline operations, and enhance organizational efficiency. Seeking to leverage this multifaceted experience to contribute effectively to this role am applying at your organization.
Overview
18
18
years of professional experience
Work History
School Administration Manager
Cana Schools
12.2016 - Current
- Manage administrative tasks including budgeting, enrollment, and record-keeping, ensuring efficient operation of the center.
- Recruit, train, and supervise a team of educators and support staff, fostering a collaborative and professional environment.
- Ensure compliance with local childcare regulations and maintain high standards of health and safety.
- Engage with parents and the community through regular communication, events, and feedback mechanisms to support children's development.
- Develop and implement age-appropriate curricula aligned with early learning standards, promoting cognitive and social development.
Bank Officer
Bank M (T) Limited (now part of Azania Bank)
08.2009 - 12.2010
- Attended to customer transactions and inquiries efficiently.
- Handled foreign exchange services and account updates.
- Promoted banking products and ensured compliance with security policies.
Customer Care Officer
Celtel Tanzania Limited (Now known as Airtel Tanzania)
05.2007 - 11.2008
- Provided front-line support for prepaid and postpaid services.
- Resolved customer issues professionally and quickly.
- Handled customer data entry and account updates.
- Managed high volumes of calls through Automatic Call Distributor (ACD).
Education
Masters Degree - Accounting and Finance
Mzumbe University
01.2014
Advanced Diploma - Tax Management
Institute of Finance Management
01.2009
Advanced Certificate - Secondary Education
Agakhan Mzizima Secondary School
01.2006
Certificate - Secondary Education
Jangwani Girls Secondary School
01.2003
Certificate - Primary Education
Muhimbili Primary School
01.1999
Skills
- Excellent Customer Services
- Strong Communication & Interpersonal Skills
- Conflict resolution & Problem Solving
- Safety and Compliance Awareness
- Team Collaboration
- Detail-Oriented & Organized
- Cultural Sensitivity
- Instructional leadership
- Multitasking
- Records and database management
- Goal setting
- Adaptability and flexibility
Languages
English C2
Swahili C2
Hobbies and Interests
Traveling, Community services, volunteering in community events, Hiking, Yoga
Timeline
School Administration Manager
Cana Schools
12.2016 - Current
Bank Officer
Bank M (T) Limited (now part of Azania Bank)
08.2009 - 12.2010
Customer Care Officer
Celtel Tanzania Limited (Now known as Airtel Tanzania)
05.2007 - 11.2008
Advanced Diploma - Tax Management
Institute of Finance Management
Advanced Certificate - Secondary Education
Agakhan Mzizima Secondary School
Certificate - Secondary Education
Jangwani Girls Secondary School
Certificate - Primary Education
Muhimbili Primary School
Masters Degree - Accounting and Finance
Mzumbe University
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