Zahra Hussein
Dar es Salaam,Tanzania
Summary
Dedicated and customer-focused Front Desk and Hospitality Professional with strong experience in reservations, guest services, cashiering, and team supervision. Known for delivering exceptional service, handling customer inquiries with patience and efficiency, and maintaining smooth front-desk operations.
Dedicated professional with strong communication and problem-solving skills. Experienced in managing front-office operations and enhancing service quality to improve customer satisfaction.
Energetic Department Supervisor with successful track record of independently running efficient department in fast-moving environment. Expertise in staff development and inventory control. Exceptional conflict resolution and recruiting skills.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk & Department Supervisor
360 Printhouse
Dar es Salaam, Tanzania
01.2025 - 04.2025
- Supervising daily front-office operations and staff
- Supporting customers, handling inquiries, and ensuring smooth service flow.
- Managing department tasks and maintaining high service standards.
- Supervised daily operations to ensure smooth workflow and productivity.
- Coordinated schedules to optimize staffing and resource allocation.
- Managed inventory levels and ordered supplies as needed.
- Implemented quality control measures to maintain high production standards.
- Conducted team meetings to discuss goals and address concerns.
- Assisted in resolving customer inquiries and service issues promptly.
- Maintained a safe work environment by enforcing safety protocols.
- Trained employees on new processes or procedures as needed.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Created reports summarizing daily operations for upper-level management review.
- Facilitated communication between management, staff, and customers.
Receptionist
Rainbow Hotel
Dar es Salaam, Tanzania
01.2017 - 01.2018
- Handled guest check-ins/outs, reservations, and front-desk operations.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Used company badging system to create badges for new employees and visitors.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers, answered general questions and directed to appropriate locations.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Reservations Agent
Kearsley Travel & Tours
Dar es Salaam, Tanzania
01.2011 - 01.2012
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Followed up regularly with existing clients to maintain relationships.
- Performed daily audits of reservation data to ensure accuracy.
- Coordinated with front desk staff to maintain maximum occupancy.
- Relayed information on availability, pricing, and discounts to customers.
- Provided support to other departments when needed.
- Provided customers with information on hotel services, amenities, and packages.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Processed customer payments for reservations over the phone.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Collaborated with team members to improve customer service processes and efficiency.
- Maintained organized records of all client interactions and bookings.
- Resolved customer issues related to reservations in a timely manner.
- Provided information about travel regulations, policies, and destination details.
- Coordinated with vendors to secure accommodations and transportation for clients.
- Processed and confirmed bookings using company-specific reservation systems.
- Assisted clients in selecting travel packages based on preferences and needs.
Education
Secondary Education - Form 3
West London International School
Dar Es Salaam, Tanzania 02.2015 - 11.2016
Some College (No Degree) - Psychology And Religion
BintolHuda University
Qom, IranSkills
- Excellent communication and interpersonal skills
- Strong cash-handling and problem-solving abilities
- Exceptional customer service and conflict resolution
- Ability to upsell products/services and support team targets
- Customer service
Languages
English
Beginner
A1
Gujarati
Beginner
A1
Hindi
Beginner
A1
Persian
Beginner
A1
Swahili
Beginner
A1
Timeline
Front Desk & Department Supervisor
360 Printhouse
01.2025 - 04.2025
Receptionist
Rainbow Hotel
01.2017 - 01.2018
Secondary Education - Form 3
West London International School
02.2015 - 11.2016
Reservations Agent
Kearsley Travel & Tours
01.2011 - 01.2012
Some College (No Degree) - Psychology And Religion
BintolHuda University