Zahoro Kaguo
Dar Es Salaam
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Acting EAC Head of Human Resources
Ecobank (East Africa Community Cluster)
Dar Es Salaam, Tanzania
07.2023 - Current
- Identifying potential risks associated with HR practices or decisions prior to implementation.
- Launching of innovative incentive program to achieve low turnover rate in highly competitive market.
- Helping with seconded employee transfers and referrals across the region.
- Overseeing recruitment, interviewing and hiring processes for new executives in the region.
- Partnering with respective Managing Directors and business leaders in planning and delivering robust talent plan aligned with business objectives.
- Representing the cluster in weekly and monthly Group meetings.
- Coordinating Cluster meetings and monitoring completion of Group initiatives at the Cluster and regional level.
Head of Human Resources
Ecobank Tanzania Limited
Dar Es Salaam, Tanzania
05.2020 - Current
- Partnering with senior business leaders in planning and delivering robust talent plan aligned with business objectives.
- Identifying and developed quality talent acquisition strategies and programs to increase talent pool.
- Reviewing and approving job listings and collaborated with recruiters to promote open roles across multiple platforms.
- Creating staff teams based on employee strengths and made adjustments to promote overall productivity.
- Leading initiatives to foster positive employee relations, workforce engagement and inclusive work culture.
- Conducting employee performance reviews and implemented corrective actions to increase productivity.
- Communicating regularly with senior executives regarding staff morale, retention rates, turnover trends.
- Driving business outcomes and strong employee engagement through implementation of new talent strategies.
- Coaching and training leaders in hiring and interviewing, talent and succession planning and performance management.
- Creating and implementing employee retention strategies.
- Advocating cultural transformation initiatives across the bank for positive behavioral change and sensitization of core values adherence by all employees.
- Managing payroll processing, benefits administration and other related HR functions. •
- Reviewing compensation and benefits policies that are in line with the bank’s strategy in enhancing employees value proposition.
Head of Human Resources
KCB Bank Burundi Limited
Bujumbura, Burundi
10.2018 - 04.2020
- Formulated, and oversaw the implementation and monitoring of Strategic Human Resources Business Partnership across KCB Bank Burundi in line with the overall Business Objective.
- Oversaw the implementation of Employee relations strategic initiatives including but not limited to Compliance, Labor relations, Staff wellness, Disciplinary & Grievance Procedures and Employee Engagement.
- Provided guidance and leadership to the HR team and advice to the Management and the Board on matters related to Salary benchmarking and pension arrangements, Staff Medical Insurance, Annual salary reviews and Bonus payouts, Periodic Rewards and Recognition.
- Ensured that Human Resource Management Information System is in accordance to the business requirement and provides useful information for decision making purpose.
Acting Head of Human Resources
KCB Bank Burundi Limited
Bujumbura, Burundi
04.2018 - 09.2018
- Monitored budgets related to HR operations including staffing costs, compensation packages.
- Assisted in developing strategies for improving organizational culture through employee engagement initiatives.
- Developed corporate plans and strategies for a variety of HR matters such as compensation, benefits, health, and safety etc.
- Supported the human factor in the bank by devising strategies for performance evaluation, staffing, training, and development etc.
- Oversaw all HR initiatives, systems and tactics that are locally initiated and those coming from the Group.
- Supervised the work of HR personnel and provide guidance regarding Employee Relations, Learning and Development, Performance Management, and general HR operations.
- Served as the point of contact for employment relations and communicated with labor matters representing the bank whenever necessary.
- Monitored and guided the bank and provided technical advice on adherence to internal policies and legal standards as per Burundi labor law.
- Dealt with grievances and violations invoking disciplinary action when required.
- Anticipated and resolved litigation risks and any other risks that may have exposed the bank from Human Resources point of view.
- Reported to senior management and the Board on all HR related matters by analyzing data and using HR metrics for better decision making that has business sense.
Acting Human Resources Business Partner Lead
KCB Bank Tanzania Limited
Dar Es Salaam, Tanzania
07.2017 - 03.2018
- Led a team of 2 HR Business Support Managers and 1 HRMIS & Rewards Manager and facilitated the team to bring the best solutions for the employees and organization in general.
- Managed and mobilized the team in the implementation of key headcount optimization initiatives as directed by Head of HR following headcount optimization exercise findings and recommendations.
- Ensured that policies and procedures are reviewed for better alignment with the current labor laws and business requirements as well as ensuring that awareness is created to all employees.
- Managed performance of the team by setting individual goals in alignment to the overall departmental and organizational goals, provided support, coached, reviewed results, gave feedback and rewards as per the actual achievement.
- Provided support to all rewards, benefits and HRMIS initiatives for better employees’ compensation as a way to motivate them to give their best to the organization.
- Supported all employee engagement initiatives across the organization.
- Advised, through Head of HR on all HR strategic approaches that will be in alignment with the business direction at the period at hand.
Learning and Development Manager
KCB Bank Tanzania Limited
Dar Es Salaam, Tanzania
08.2016 - 06.2017
- Facilitated virtual classroom sessions for remote learners.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Provided guidance and mentorship for new hires during onboarding process.
- Conducted needs assessments to determine gaps in employee knowledge or skills.
- Led the Employee Opinion Survey Action Plans implementation across the bank in Tanzania.
- Developed the strategy for implementation of Succession Management program for the bank where by 15 second and third liners had the opportunity of being developed as emerging leaders within the bank. In line with the same I formulated the EXCOM shadow team for business continuity purpose.
- I introduced a new Induction program for temporary staff that was not in place and managed to run the first session in the history of KCB Tanzania.
- Managed the launching and management of Women in Leadership Network program where by 39 women employees were enrolled in the program. 24 are being mentored on leadership skills as per their Individual Development Plans.
- I conducted Motivational and Inspirational talks to 150 university students in career talk initiatives to help the youth to unleash their hidden potential from colleges and universities.
- Developed strategic initiatives that drive learning and Talent Management in KCB Tanzania that are in line with the Organizational short, medium- and long-term objectives.
- Strategized on Talent acquisition, development and deployment to ensure business continuity across the bank.
- Managed Succession plans across the bank and built capacity to all successors as per the gaps identified.
Freelance Trainer
Self
Dar Es Salaam, Tanzania
11.2015 - 07.2016
- Designed customized courses based on client needs and expectations.
- Analyzed feedback from participants to identify areas of improvement in training delivery.
- Supervised, evaluated or referred instructors to skill development classes.
- Conducted site visits and follow up to verify progression and development of personnel.
- Developed my own blog on Motivational and Inspirational Talks: zeekaytalk@blogspot.com
- Offered Motivational speeches to Smile Communication Staff, Wealth Generators and University of Dar es Salaam Students.
Manager - Training and Quality
Smile Communications Tanzania Limited
Dar Es Salaam, Tanzania
07.2013 - 10.2015
- Delivered training material to diverse audiences of both blue and white-collar professionals.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Assessed employee competencies through observations and interviews while providing constructive feedback.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Trained more than 200 Sales and Customer Care Staff on Sales and Customer Service Management and Product Knowledge on 4G LTE platform.
- Managed the whole Induction Program for newly recruited staff across the organization.
- I ensured that new sales staff are equipped with necessary skills to enable them work as expected.
Senior Manager, Performance and Training
Zanzibar Telecommunications Tanzania Limited
Dar Es Salaam, Tanzania
03.2011 - 06.2013
- Reviewed and streamlined Performance Management Process for all staff annually.
- Designed, developed and implemented Performance Improvement Plans for poor performers.
- Managed and facilitated development of training needs that resulted into delivery of an average of 121 training courses.
- Led Job Analysis, Job Evaluation and Job Description development for 190 jobs.
Training Coordinator
Zanzibar Telecommunications Tanzania Limited
Dar Es Salaam, Tanzania
12.2008 - 02.2011
- Managed the whole process of sourcing, recruiting, and implementing the Graduate Trainees Development Program for 36 graduates for 2009 from various Colleges and Universities.
- Designed and launched the first Zantel Corporate Induction for newly recruited staff, the first batch in June 2009.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Prepared reports to track employee progress and recruitment needs for future training.
Trainer
NBC Bank Tanzania Limited
Dar Es Salaam, Tanzania
11.2007 - 11.2008
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Assisted with the development of online learning modules for remote learners.
- Monitored training costs and prepared budget reports to justify expenditures.
- Created and offered additional materials to enhance training.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Adapted teaching methods according to the needs of individual learners or groups.
- Trained over 200 Direct Sales Staff on Selling Skills across the bank.
Sales Consultant
NBC Bank Tanzania Limited
Musoma, Tanzania
10.2006 - 10.2007
- Developed key customer relationships to increase sales.
- Contacted new and existing customers to outline benefits of products.
- I managed to open 800 bank accounts and disbursed 500 loans.
Customer Service and Foreign Trade Clerk
NBC Bank Tanzania Limited
Musoma, Tanzania
06.2006 - 09.2006
- Assisted customers with inquiries and complaints in a professional manner.
- Performed data entry and recordkeeping tasks to track branch correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Verified accuracy of all paperwork prior to submission for processing.
- Compiled customer information into organized databases for easy access.
- Performed forex exchange as per the customers needs.
Ground Handling Clerk
Swissport Tanzania Limited
Dar Es Salaam, Tanzania
07.2004 - 05.2006
- Assisted disabled passengers with special needs throughout their travels.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Utilized PA system to announce flight departures and changes to landings.
- Greeted passengers and provided boarding instructions.
- Assisted with baggage check-in and tagging for customers.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Verified identification documents such as passports or driver's licenses.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
Education
Some College (No Degree) - Intermediate Diploma in Human Resources Management
Chartered Institute of Personnel And Development
United Kingdom07-2020
Some College (No Degree) - Positive Pyschology
North Carolina University
United States Of America01-2019
MBA - General Management
Assam Don Bosco University
Guwahat, India 11-2018
Some College (No Degree) - Certified Training Facilitator
Development Dimensions International
United States Of America08-2016
Some College (No Degree) - Helping Children With Dyslexia
University of London
United Kingdom04-2016
Bachelor of Commerce - Finance
University of Dar Es Salaam
Dar Es Salaam, Tanzania11-2004
High School Diploma -
Shinyanga Commercial Institute
Shinyanga, Tanzania06-2000
Skills
- Leadership Development
- Management Support
- Operations Management
- Employee Relations
- Employee Development
- Staff Management
- Recruitment
- Organizational Development
- Succession Planning
- Human Capital Management
- Onboarding, Training, and Development
- Coaching and Mentoring
- Conflict Resolution
References
References available upon request.
Timeline
Acting EAC Head of Human Resources
Ecobank (East Africa Community Cluster)
07.2023 - Current
Head of Human Resources
Ecobank Tanzania Limited
05.2020 - Current
Head of Human Resources
KCB Bank Burundi Limited
10.2018 - 04.2020
Acting Head of Human Resources
KCB Bank Burundi Limited
04.2018 - 09.2018
Acting Human Resources Business Partner Lead
KCB Bank Tanzania Limited
07.2017 - 03.2018
Learning and Development Manager
KCB Bank Tanzania Limited
08.2016 - 06.2017
Freelance Trainer
Self
11.2015 - 07.2016
Manager - Training and Quality
Smile Communications Tanzania Limited
07.2013 - 10.2015
Senior Manager, Performance and Training
Zanzibar Telecommunications Tanzania Limited
03.2011 - 06.2013
Training Coordinator
Zanzibar Telecommunications Tanzania Limited
12.2008 - 02.2011
Trainer
NBC Bank Tanzania Limited
11.2007 - 11.2008
Sales Consultant
NBC Bank Tanzania Limited
10.2006 - 10.2007
Customer Service and Foreign Trade Clerk
NBC Bank Tanzania Limited
06.2006 - 09.2006
Ground Handling Clerk
Swissport Tanzania Limited
07.2004 - 05.2006
Some College (No Degree) - Intermediate Diploma in Human Resources Management
Chartered Institute of Personnel And Development
Some College (No Degree) - Positive Pyschology
North Carolina University
MBA - General Management
Assam Don Bosco University
Some College (No Degree) - Certified Training Facilitator
Development Dimensions International
Some College (No Degree) - Helping Children With Dyslexia
University of London
Bachelor of Commerce - Finance
University of Dar Es Salaam
High School Diploma -
Shinyanga Commercial Institute
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