Yusufu Shinen Yusufu
Arusha
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Always seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills either on short-term contract or full time contracts.
Overview
13
13
years of professional experience
Work History
Relationship Manager
Stanbic Bank (T) Ltd
01.2016 - Current
- Built-d and maintain relationships with new and existing clients while providing high level of expertise.
- Consistent selling by cultivating a strong network of professional contacts and referrals.
- Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Identify new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provide exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Communicate regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Collaborate with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Analyze customer data to identify areas of improvement and maximize customer satisfaction.
- Implement effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Coordinate efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Develope and manage relationships with vendors to establish cost-effective products and services.
- Participate in industry events and trade shows to promote products and services.
- Monitoring financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
- Spearheading initiatives aimed at improving internal processes, leading to greater efficiency in relationship management tasks.
- Playing a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
- Develop loyalty programs to reward and maintain customer retention.
- Negotiate favorable terms on behalf of clients during complex transactions, maximizing profitability while minimizing potential risks.
- Evaluate portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
- Facilitate workshops and seminars to educate customers on product features and benefits.
- Develop strategic plans for day-to-day financial operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Assistant Relationship Manager
Stanbic Bank (T) Ltd
07.2011 - 12.2015
- Conduct comprehensive credit risk assessments on potential clients to maintain a healthy lending portfolio and minimize risk exposure.
- Complete thorough client assessments to ensure optimal product offerings tailored for their unique financial needs.
- Coordinate with various departments to gather relevant information for client meetings and presentations, ensuring efficient communication.
- Manage a variety of administrative tasks such as preparing reports, maintaining accurate records, and updating client profiles, streamlining workflow processes within the team.
- Assist in the preparation of detailed credit applications by gathering all necessary information and documentation required for approval processes.
- Monitoring economic trends and market developments to provide clients with accurate data-driven insights for informed decision-making processes.
- Facilitate smooth transitions during account onboarding by guiding clients through required documentation procedures and promptly addressing any issues that arose.
- Liaise with internal teams such as operations, treasury, and legal departments to ensure seamless execution of transactions on behalf of clients.
- Maintain a high level of knowledge surrounding industry trends, competitor products, and regulatory changes to provide well-informed advice and support clients effectively.
- Support the development of new business opportunities through research and analysis, helping expand the firm''s client base.
- Contribute to sales targets by actively participating in cross-selling initiatives across various product lines.
- Collaborate with Relationship Managers to develop tailored financial strategies for each individual client, maximizing investment returns.
- Evaluate risks associated with credit products prior to approval or renewal to protect company assets while supporting profitable growth opportunities for clients.
- Strengthening client relationships by providing consistent support and addressing their financial needs.
- Assist Relationship Managers in managing a diverse portfolio of clients, ensuring optimal satisfaction levels.
- Participate in weekly team meetings to discuss progress towards goals and share best practices for improved performance outcomes.
- Provide timely solutions to client inquiries, effectively resolving concerns and promoting long-term loyalty.
- Collaborate closely with marketing teams on targeted campaigns aimed at generating interest from both new leads as well as nurturing current customer relationships further down the line.
- Assist senior management in devising strategic plans for enhancing relationships with existing clientele while identifying prospective avenues for expansion.
- Ensure compliance with regulatory requirements by keeping up-to-date with industry changes and implementing necessary adjustments within processes.
- Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Building and maintaining relationships with new and existing clients while providing high level of expertise.
- Develope and cultivate lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieve goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintain knowledge on banking products and distribution to provide optimal service support.
- Communicate regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Create and maintain databases to track customer discussions and preferences for accurate, updated records.
- Analyze customer data to identify areas of improvement and maximize customer satisfaction.
- Monitoring customer feedback and generated reports to identify areas of improvement.
- Participate in staff meetings to discuss innovative strategies to improve services.
- Participate in industry events and trade shows to promote products and services.
- Develop and managed relationships with vendors to establish cost-effective products and services.
- Develop loyalty programs to reward and maintain customer retention.
- Develop customer surveys to measure customer satisfaction and identify areas of improvement.
- Work with Global Markets and Credit departments to facilitate communication and deliver personalized solutions to customers.
Education
Bachelor Of Commerce - Human Resources Management
University Of Dodoma
Dodoma11.2011
Skills
- Relationship building and management
- Excellent Communication
- Service support
- Leadershipp
- Risk Management
- Sales proficiency
- Cash Management
- Business Development
- Sales Data Analysis
- Product Recommendations
- Schedule Management
- Strategic Planning
- General Banking knowledge on all products
- Analytical Problem Solving
- Critical Thinking
- Customer Portfolio Management
- Problem solving
- Loans origination and management
- New Business Development
- Investment and Wealth Planning
- Financial Advising
- CRM proficiency
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
References
1. Advocate Kisaka Eneza Mnzava,
Managing Director,
Kisaka Consult Ltd
P.O Box 3101, Arusha, Tanzania
kisaka@kisaka.co.tz
+255762745767
2. Advocate Bashir Ibrahim Mallya
Managing Director,
Crown Advocates,
P.O Box 11835, Arusha, Tanzania
+255784734849
crownadvocates2015@gmail.com
3. Mr. Paul Emmanuel Msangi,
Director of finance,
Wildlands Safaris Ltd,
P.O Box 10116, Arusha, Tanzania
+255767209990
Timeline
Relationship Manager
Stanbic Bank (T) Ltd
01.2016 - Current
Assistant Relationship Manager
Stanbic Bank (T) Ltd
07.2011 - 12.2015
Bachelor Of Commerce - Human Resources Management
University Of Dodoma
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