Yusuf Hamad Juma
Summary
Dynamic security professional with extensive experience at Hamoup Company Ltd, excelling in emergency response and risk assessment. Proven ability to enhance safety protocols while delivering exceptional customer service. Adept at surveillance techniques and effective communication, ensuring a secure environment and fostering positive guest interactions. Committed to maintaining high standards of asset protection.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Security Guard
Hamoup Company Ltd
Stone Town Zanzibar, Tanzania
03.2018 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Provided customer service assistance to staff and visitors in a professional manner.
- Answered questions from the public regarding facility rules and regulations.
- Searched bags manually to identify prohibited items and contraband.
Hotel Front Office Receptionist
Amani Bungalow Hotel
Nungwi Zanzibar , Tanzania
02.2016 - 01.2018
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Managed check-ins and check-outs efficiently using hotel management software.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room assignments with housekeeping for smooth operations.
- Processed payments accurately and maintained financial records securely.
- Provided information about local attractions and hotel amenities to guests.
- Ensured that all front desk areas were kept clean and organized at all times.
- Coordinated with housekeeping staff to ensure that all rooms were serviced promptly.
- Performed daily checkouts for departing guests according to hotel guidelines.
- Processed payments for guest accounts using cash registers or point-of-sale systems.
- Provided information about local attractions, services, amenities, events, and other points of interest.
- Inventoried supplies such as stationery items used by front office personnel.
- Checked identification when necessary before issuing room keys or access cards to visitors.
- Verified reservations made through telephone calls or online sources prior to arrival date.
- Conducted shift briefings for front desk personnel regarding outstanding guest requests or problems.
- Handled customer complaints professionally and courteously while striving to resolve issues satisfactorily.
- Assigned rooms to guests by verifying their credit, ensuring they completed registration cards, and presenting them with room keys.
- Assisted in training new employees on proper use of hotel software programs.
- Greeted and welcomed guests to the hotel in a professional and friendly manner.
- Verified customer credit to establish payment method for accommodations.
Education
Certificate NTA 4 - Front Office Operations
Zanzibar Institute Of Tourism Development
ZANZIBAR , Tanzania 10.2014 - 02.2015
Bububu Secondary School
Zanzibar, Tanzania Skills
- Emergency response
- Surveillance techniques
- Risk assessment
- Access control
- Customer service
- Team collaboration
- Safety protocols
- Communication skills
- Problem solving
- Staff management
- ID verification
- Asset protection
- Verbal and written communication
- Vigilant and watchful
- Self-defense
- English fluency
- [Language] fluency
- Body language analysis
- Security software
- Workplace safety
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Spanish
Beginner (A1)
A1
References
References available upon request.
Timeline
Security Guard
Hamoup Company Ltd
03.2018 - Current
Hotel Front Office Receptionist
Amani Bungalow Hotel
02.2016 - 01.2018
Certificate NTA 4 - Front Office Operations
Zanzibar Institute Of Tourism Development
10.2014 - 02.2015
Bububu Secondary School
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