Yusra Rehmat Majid
Dar es salaa,Tanzania
Summary
Highly skilled professional with expertise in project planning and initiating customer relationship building, and customer engagement. Strong analytical thinking and data analytics capabilities are demonstrated, complemented by advanced computer literacy. Adept at business and market analysis, consistently delivering strategic insights to drive business growth. Committed to leveraging skills to achieve organisational objectives and enhance customer satisfaction.
Proactive Commercial Project Manager with a knack for strategic planning and problem-solving. Demonstrates robust leadership and communication skills, essential for managing cross-functional teams and stakeholder relationships. Aims to drive project success and deliver substantial business value through innovative solutions and meticulous execution.
Overview
3
3
years of professional experience
Work History
Commercial project manager (Promotion)
Watu Credit (TZ) Limited
Dar es salaam , Tanzania
11.2024 - Current
- Spearheaded and motivated high-performing project teams to consistently achieve targets within established deadlines.
- Effectively managed and oversaw all incoming projects, including Simu and Boda initiatives, ensuring alignment with senior management's expectations by fostering close collaboration with cross-functional departments.
- Negotiated and coordinated with external vendors and service providers to address project requirements and support organizational goals.
- Conducted comprehensive project reviews to drive continuous improvement across all departments, enhancing efficiency and performance.
- Cultivated strong relationships with stakeholders by demonstrating exceptional client management skills.
- Defined project scope, milestones, and task assignments to establish clear progress pathways and ensure accountability.
- Identified and secured new business opportunities through strategic research and networking, exemplified by successfully introducing CNG products to the company’s portfolio.
- Led strategic meetings with departmental executives to review project statuses, identify challenges, and develop actionable plans for implementing proposed changes.
Customer care supervisor
Watu Credit (TZ) Limited
Dar es salaam , Tanzania
11.2021 - 11.2023
- Managed escalated concerns professionally, ensuring customer satisfaction at all times.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Coordinated work of 28 clerical team members to consistently meet office needs.
- Streamlined processes for quicker resolution of customer issues.
- Tracked employees' performance regularly to identify areas needing improvement.
- Fostered an empathetic approach towards customers within the team, enhancing the overall experience.
- Assessed employee performance every month and implemented corrective actions.
- Supervised the daily operations of the customer care team, ensuring quality service delivery.
- Reviewed customer history to recommend appropriate products and services.
Education
Bachelor of art in Sociology - Socialogy
Univeristy of Dar es salaam
Tanzania /2003 - /2006
Skills
- Project planning and initiating
- Customer relationship building
- Customer engagement
- Data Analytics
- Analytical-thinking
- Computer literacy
- Business and market analysis
Timeline
Commercial project manager (Promotion)
Watu Credit (TZ) Limited
11.2024 - Current
Customer care supervisor
Watu Credit (TZ) Limited
11.2021 - 11.2023
Bachelor of art in Sociology - Socialogy
Univeristy of Dar es salaam
/2003 - /2006
Similar Profiles
SALMA SALIMSALMA SALIM
Debt Collection Officer at Watu Credit LimitedDebt Collection Officer at Watu Credit Limited
ELSIE KARARIELSIE KARARI
RETAIL MANAGER at Watu Credit LimitedRETAIL MANAGER at Watu Credit Limited
Augustine Mutinda KinyaeAugustine Mutinda Kinyae
ASSET FINANCE MANAGER at Watu Credit LimitedASSET FINANCE MANAGER at Watu Credit Limited