YUSRA ABDULHABIB
TANZANIA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
2026
2026
years of professional experience
Work History
Email administrator
AFRICAB GROUP
DAR ES SALAAM, TANZANIA
06.2022 - Current
- Managed mail distribution across multiple departments within the organization.
- Implemented efficient workflows to streamline mail processing operations.
- Responded to inquiries regarding mail status and delivery processes.
- Responded promptly to customer inquiries regarding email services or other technical issues.
- Created reports on a regular basis detailing the status of the email system infrastructure.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Quotations Specialist
AFRICAB GROUP
DAR ES SALAAM, TANZANIA
06.2022 - Current
- Analyzed project specifications to prepare accurate cost estimates.
- Communicated with vendors to obtain pricing information for materials and services.
- Prepared detailed quotations for clients using industry-standard software.
- Analyzed market trends to optimize quotation accuracy and competitiveness.
- Managed client inquiries regarding quotations and provided timely responses.
- Maintained organized records of all quotes and related documentation.
- Reviewed customer requirements to ensure compliance with specifications.
- Prepared accurate quotations based on customer requirements and company policies.
- Worked closely with other departments such as logistics, finance, accounting, marketing, and engineering in order to resolve any issues related to the quotation process.
- Provided technical support for product inquiries related to quotations as needed.
- Created reports summarizing weekly sales activity, including number of quotes issued and revenue generated from them.
- Collaborated with sales team to ensure customer satisfaction throughout the quotation process.
- Verified product availability, delivery times, and shipping costs prior to submitting quotes.
CUSTOMER CARE AND CALL CENTER REPRESENTATIVE
AFRICAB GROUP
DAR ES SALAAM, TANZANIA
2022 - Current
- Managed daily operations of call center team for AFRICAB GROUP.
- Analyzed call data to improve service efficiency and response times.
- Developed customer satisfaction surveys to gather feedback for improvement.
- Coordinated with other departments to resolve complex customer issues.
- Maintained compliance with company policies and industry regulations.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Maintained records on all incoming calls including duration, type of inquiry and complaint, resolution action taken.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guided customers through processes.
Logistics Coordinator
SKYWORTH FORWADERS
DAR ES SALAAM, TANZANIA
2020 - 2021
- Collaborated with team members to streamline logistics processes and improve workflows.
- Monitored shipment status using logistics software to track progress in real-time.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
Sales and Marketing Representative
CALIBER PUBLISHER
DAR ES SALAAM, TANZANIA
2019 - 2019
- Conducted market research to identify trends and consumer preferences in publishing.
- Collaborated with sales team to align marketing strategies with customer needs.
- Managed customer inquiries and provided information about products and services.
- Maintained databases of leads and contacts for targeted marketing efforts.
- Supported sales presentations by creating visually appealing slides and brochures.
- Responded promptly to customer inquiries regarding products or services.
- Generated leads through cold-calling, networking events, and digital campaigns.
- Developed and implemented marketing strategies to drive sales growth.
- Assisted in developing promotional materials such as brochures, flyers, and ads.
Front Desk Receptionist
PETRA CONSTRUCTION
DAR ES SALAAM, TANZANIA
01.2018 - 10.2018
- Greeted clients and visitors warmly upon arrival at the construction office.
- Scheduled appointments for project consultations with construction managers and clients.
- Maintained organized front desk area, ensuring all materials were readily available.
- Coordinated meeting room reservations and prepared spaces for client meetings.
- Provided information about construction services to prospective clients clearly and effectively.
- Supported administrative tasks, including filing documents and updating client records accurately.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Airline Customer Service Agent
SWISSPORT
DAR ES SALAAM, TANZANIA
2016 - 2017
- Assisted passengers with check-in procedures and boarding processes.
- Coordinated luggage handling and ensured proper loading onto aircraft.
- Communicated flight information to passengers and addressed concerns promptly.
- Collaborated with airline staff to support on-time departures and arrivals.
- Maintained knowledge of airline policies and industry regulations for compliance.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Followed company policies and procedures related to customer service operations at all times.
- Performed check-in procedures for both domestic and international flights.
- Advised passengers of any changes or delays in their scheduled flights.
- Resolved customer complaints in a timely manner.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
Education
O LEVEL EDUCATION -
D.Y.C.C.C
CHANGOMBECertificate - CLEARING AND FORWARDING
TANZANIA EDUCATION COLLEGE
DAR ES SALAAMCertificate - AIRLINES CUSTOMER SERVICE
SWISSPORT TANZANIA TRAINING CENTRE
DAR ES SALAAMSkills
- Email administration
- Customer satisfaction
- Market trend analysis
- Problem solving
- Time management
- Attention to detail
- Relationship building
Languages
English
Native
Native
References
References available upon request.
Timeline
Email administrator
AFRICAB GROUP
06.2022 - Current
Quotations Specialist
AFRICAB GROUP
06.2022 - Current
Front Desk Receptionist
PETRA CONSTRUCTION
01.2018 - 10.2018
CUSTOMER CARE AND CALL CENTER REPRESENTATIVE
AFRICAB GROUP
2022 - Current
Logistics Coordinator
SKYWORTH FORWADERS
2020 - 2021
Sales and Marketing Representative
CALIBER PUBLISHER
2019 - 2019
Airline Customer Service Agent
SWISSPORT
2016 - 2017
O LEVEL EDUCATION -
D.Y.C.C.C
Certificate - CLEARING AND FORWARDING
TANZANIA EDUCATION COLLEGE
Certificate - AIRLINES CUSTOMER SERVICE
SWISSPORT TANZANIA TRAINING CENTRE