Yosepha Peter Shirima

• Assist in defined project scope, objectives, and deliverables aligned with business goals
• Develop detailed project plans, timelines, and resource allocations
• Provide supportive for cross-functional teams to achieve project milestones
• Look after collaborative and accountable team culture
• Act as liaison between stakeholders, vendors, and different project teams
• Provide clear and timely updates through reports and presentations
• To Identify potential risks and developed mitigation strategies
• Monitor project health and adapted plans proactively
• Track all progress using KPIs, dashboards, and project tools
• Ensure adherence to scope, schedule, and budget
• Manage all documentation required in projects i.e. contracts, business cases, Benefit realization reports.
• Ensure all projects are compliance with governance and regulatory standards
• Supported organizational transformation and innovation initiatives
• Assisted in resolving any issues or disputes arising amongst team members during project proceedings.
• Collaborated closely with project managers to ensure seamless transition between phases projects.
• Maintained accurate documentation, contributing towards audit trail.
• Tracked project milestones against established timelines for prompt delivery of results.
• Worked closely with senior leadership on strategic planning and policy implementation for future projects.
• Assisted in development of detailed cost estimates, improving financial forecasting accuracy.
• Proactively identified potential risks and worked on developing mitigation plans ahead of time.
• Enhanced communication with stakeholders through regular progress updates.
• Provided administrative support during project execution, facilitating smooth operations.
• Contributed towards successful completion of complex projects by coordinating cross-functional teams efficiently.
• Liaised with clients to ensure satisfaction and manage expectations throughout project duration.
• Handled change requests effectively, minimizing disruption to planned schedules.
• Facilitated meetings with project members for enhanced collaboration and understanding.
• Managed procurement processes, ensuring cost-effective use of resources.
• Conducted risk assessments to mitigate potential project delays.
• Developed comprehensive project plans whilst adhering to budget constraints.
• Kept files organized and up to date for accurate record-keeping purposes.
• Drafted documents and reports for management review.
• Coordinated events by managing budget, logistics and event support.
• Scheduled meetings, conferences and appointments.
• Documented conferences, meetings and appointments with verbatim reports.

• To facilitate and handle all project payments, project governance, and communications for all PMO projects
• To control and update budget tracker for each cost
• Arranging PWC, Steeco meetings, and recording minutes for project updates
• Prepare weekly and monthly project status reports
• To keep records of all signed project initiation documents
• To assist all PMO project managers in organizing and facilitating of kickoff workshop
• To keep records of all testing strategies, test plans, test cases, and test scenarios for all PMO projects
• To assist HOD in administration responsibilities for the unit
• Track and provide reports for all Project Audits as well as manage Risk and Control Assessments (RCAs) for timely closures
• Championing for Ethical team lead
• Champion of Change management
• Championing all HR initiatives within department.
• Identified potential risks, mitigating impact on project timeline.
• Delivered timely results by coordinating with team members and stakeholders.
• Developed risk management plans for potential issues mitigation.
• Ensured smooth workflow with effective task delegation.
• Organised meetings for efficient communication among team members.
• Oversaw project timelines and deliverables for successful, timely completion.
• Conducted regular project audits to assess adherence to established protocols.
• Organised financial and operational data to help with yearly budgeting and planning.
• Established clear budgets and cost controls strategies to meet objectives.
• Completed comprehensive training programmes, enhanced skill set significantly.
• Achieved successful project completion with regular team coordination.
• Monitored financial expenditures of the project, ensured budget adherence.
• Created detailed reports for tracking project status.
• Conducted stakeholder meetings, improved understanding of project requirements.
• Met deadlines for projects by developing effective strategies.
• Improved project efficiency by monitoring progress and making necessary adjustments.
• Coordinated cross-functional teams to ensure alignment of goals.
• Implemented feedback from stakeholders, improved overall project execution efficiency.
• Utilised strategic planning to meet project objectives.
• Maintained open communications with all stakeholders.
• Tracked and communicated project status, timelines and action items from project inception to delivery.

Facilitate and processing payments from departments as well as external customers of bank

• Fast tracking incoming invoices, claims and check requests forms for payments
• Handle customer queries concerning payments
• Customer care service for both internal customers and external customers for Bank
• Ensuring proper housekeeping on respective floors always
• Keeping records of documents of both incoming and outgoing
• Attending staff visitors and provide needed assistance to them
• Handling queries concerning NMB staffs i.e. loan application, medical forms, letters for HR unit
• Receiving customers for incoming and going out of HR
• Receiving interviews ‘people and place them in their required room for interviews
• Keeping records of incoming and outgoing documents from HR
• Receive calls from and out of HR department
• Enhanced customer satisfaction by efficiently managing front desk enquiries.
• Coordinated office supplies orders to keep necessary materials available at times.
• Managed phone calls, resulting in effective communication flow within company.
• Handled appointment scheduling to ensure smooth daily operations.
• Maintained accurate logs of visitor entries for security purposes.
• Maintained organized reception area for professional business environment.
• Assisted with administrative tasks, improving overall functionality of office.
• Managed phone calls, resulting in effective communication flow within company.
• Answered and helped resolve enquiries from clients, vendors and general public.

• Direct dealing with customer complaints and finding ways of resolving them
• Opening new files for new customer and handle them when needed
• Visiting and revisiting of many of customers to see what need and how to solve them also building good customer service
• Keep records of all customers in arranged order for easy tracing
• Produced engaging content for social media platforms, boosting online presence.
• Managed marketing budgets effectively to optimise resource allocation.
• Conducted comprehensive market research, providing insightful business intelligence.
• Designed impactful marketing materials for better product visibility.
• Collaborated with sales team to drive revenue growth.
• Researched competitors and demographics to compare and assess best marketing techniques.
• Tracked marketing and sales performance and innovated strategies to gain results.

• Direct contact with clients since the company was dealing with selling beverage
• Ensuring customers have enough stokes for sell
• Handling customer complaints and solve customer queries
• Conduct promotion of new product at the market and maintaining the sales
• Maintaining storeroom and keeping it clean and in good order
• Demonstrated products effectively to generate interest among potential buyers.
• Successfully negotiated contracts ensuring mutually beneficial terms for both parties involved.
• Enhanced customer loyalty with exceptional after-sales service.
• Developed effective sales strategies for improved performance.
• Managed customer feedback, using objection-handling skills to resolve issues.
• Collected and processed payments.
• Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.