Yolanda Mselle
Dar es salaam
Summary
Experienced banker/buyer with 5+ years of experience in both banking and mining sectors, including serving Barrick Gold Mine. Proven track record of project management, managing vendor relationships, and building effective supply chain partnership provided to our client (Barrick Gold Mine).
Results-driven professional with a proven track record of achievements in managing the vendor/supplier base to minimize lead time and cost. Demonstrates initiative and develops effective solutions to supply chain problems. Takes an active and dynamic approach to work for efficient execution.
Overview
7
7
years of professional experience
Work History
Expeditor/Buyer
Swala Solutions Limited
06.2021 - Current
- Proven ability in effectively managing vendor/supplier base, leading to improved lead time and cost reduction initiatives.
- Developed effective solutions to supply chain problems using initiative and a results-driven approach.
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
- Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
- Maintained a detailed database of all shipments, deliveries, and returns.
- Resolved discrepancies between customer orders and actual shipments received.
- Communicated with vendors regarding product availability, pricing and shipping status.
- Generated reports on inventory levels, shipments, costs, lead times., utilizing various software applications.
- Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
- Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
- Contacted suppliers to verify shipment details.
Customer Service Advisor (CSA)
Absa Bank Tanzania Limited
07.2019 - 05.2021
- Evaluated Corporate and Retail customers' creditworthiness and financial stability using fundamental credit analysis techniques.
- Provided client support for account-related queries
- Achieved seamless customer interaction by providing accurate information about products or services.
- Enhanced overall customer experience through effective resolution of inquiries.
- Maximized customer satisfaction through effective cross-selling of diverse bank products and services.
- Identified customer needs and offered solutions to enhance the customer experience.
Internship (Operations Department)
First National Bank Tanzania Limited
07.2017 - 12.2017
- Gained valuable hands-on experience in my field of study and career interest through a professional learning opportunity.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Proofread documents before submitting them for review.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Supported senior staff members in the completion of complex projects within deadlines.
Education
Bachelor's Degree in Banking and Finance -
Institute of Finance Management (IFM)
Tanzania11-2018
Advanced Certificate of Secondary Education -
Weruweru Secondary School
TanzaniaCertificate of Secondary Education -
St. Maria Goretti Secondary School
TanzaniaSkills
- SAP System
- Time Management
- Analytical Skills
- VLOOKUP
- XLOOKUP
- Communication Skills
- Compliance Knowledge
- Problem Solving abilities
- Attention to detail
- Collaboration
- Organizational Skills
- Purchasing/Logistics Skills
Personal Information
Title: Expeditor
References
- Besta Kalomba, Universal Banker, Absa Bank Tanzania Limited, +255713339131
- Gloria Mosha, Junior Accountant, Swala Solutions Limited, +255713548507
- Edgar Urassa, Expeditor, Swala Solutions Limited, +255714725884
Timeline
Expeditor/Buyer
Swala Solutions Limited
06.2021 - Current
Customer Service Advisor (CSA)
Absa Bank Tanzania Limited
07.2019 - 05.2021
Internship (Operations Department)
First National Bank Tanzania Limited
07.2017 - 12.2017
Bachelor's Degree in Banking and Finance -
Institute of Finance Management (IFM)
Advanced Certificate of Secondary Education -
Weruweru Secondary School
Certificate of Secondary Education -
St. Maria Goretti Secondary School
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