YOHANA JUMA GAMATA
Dar es Salaam
Summary
A dedicated and results-driven professional with over five years of experience in microfinance, insurance, and risk management. Proven expertise in coordinating projects, managing stakeholder relationships, and implementing knowledge-sharing strategies. Strong analytical and problem-solving skills combined with a passion for empowering communities and fostering collaboration. Seeking to leverage experience in the role of Knowledge Management and Grants Coordinator at BRAC Tanzania Finance Ltd.
Overview
5
5
years of professional experience
Work History
Insurance Officer
BRAC Tanzania Finance Limited
11.2022 - Current
- Act as the liaison between the country office, insurance companies, and field offices for Credit Life Insurance contracts
- Ensure timely and accurate submission of insurance claims, monitoring recovery, and maintaining comprehensive records
- Facilitate biweekly insurance reconciliation with the insurer, enhancing claims settlement and reducing turnaround time
- Conduct monthly refresher training sessions for field staff to improve insurance knowledge and service delivery
- Collaborate with cross-functional teams to reduce Portfolio at Risk (PAR) caused by borrower fatalities
- Negotiated improved terms for disability benefits and achieved a record number of overdue claims settlements
- Received appreciation from field staff for outstanding service delivery
Corporate Accounts Relationship Officer
FED Insurance Brokers Limited
09.2020 - 10.2022
- Managed client relationships, addressing insurance-related queries and coordinating with insurers for claims processing
- Prepared and submitted tender bids and communicated renewal terms to clients
- Advised clients on insurance products tailored to their needs and market changes
- Retained all corporate accounts due to exemplary service delivery
- Earned appreciation from both clients and team members
Intern
Afriguard Insurance Services Solutions Limited
06.2020 - 08.2020
- Conducted risk assessments and supported the underwriting department with risk evaluation and reporting
- Assisted in preparing and submitting regulatory reports and claims follow-ups
Operations Officer
Ekon Insurance Agency Ltd
10.2019 - 05.2020
- Oversaw daily operations, set goals for performance and growth, and evaluated business performance
- Designed business operations and coordinated tender bid preparation and submission
Education
Master of Business Administration (MBA) - Banking and Finance
Tumaini University
Dar es Salaam11-2025
Bachelor’s Degree - Insurance and Risk Management
The Institute of Finance Management
11-2019
Advanced Certificate of Secondary School Education -
Kibasila High School
05-2016
Certificate of Secondary School Education -
Kibasila High School
11-2013
Skills
- Knowledge Management & Coordination
- Project Monitoring & Stakeholder Engagement
- Financial Reporting & Budget Management
- Training & Capacity Building
- Risk Assessment & Insurance Operations
- Proficiency in Microsoft Office Suite & Knowledge Management Systems
- Strong Communication & Interpersonal Skills
- Strategic Thinking & Problem-Solving
Corecompetencies
Experienced in documenting and sharing operational insights to guide process improvements., Skilled in coordinating and organizing information for better accessibility and usability., Proven ability to prepare financial reports, budgets, and compliance documents., Adept at working with cross-functional teams to ensure timely submission of high-quality reports., Regularly facilitated capacity-building sessions to enhance staff knowledge and efficiency., Conducted field visits to ensure coordination and adherence to organizational goals.
Languages
- English – Fluent
- Swahili – Fluent
References
- Shafkat Shahriyar Bin Reza, Chief Operating Officer, BRAC Tanzania Finance Limited, shafkat.reza@brac.co.tz, +255 762 206 941
- Dr. Mussa Juma, Senior Lecturer, The Institute of Finance Management, +255 737 824 097, +255 744 601 060
- Mr. Thedo John Makindu, Finance and Administration Manager, FED Insurance Brokers, tarayamayengo@gmail.com, +255 739 330 993, +255 717 330 993
Timeline
Insurance Officer
BRAC Tanzania Finance Limited
11.2022 - Current
Corporate Accounts Relationship Officer
FED Insurance Brokers Limited
09.2020 - 10.2022
Intern
Afriguard Insurance Services Solutions Limited
06.2020 - 08.2020
Operations Officer
Ekon Insurance Agency Ltd
10.2019 - 05.2020
Master of Business Administration (MBA) - Banking and Finance
Tumaini University
Bachelor’s Degree - Insurance and Risk Management
The Institute of Finance Management
Advanced Certificate of Secondary School Education -
Kibasila High School
Certificate of Secondary School Education -
Kibasila High School
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