Yasin Salim Tindwa
Dar Es Salaam
Summary
A wholehearted and indefatigable individual with excessive and extensive capabilities and skills, devoted to providing effective and smart solutions to every surrounding challenge. Well Proven result and performance oriented individual with excellent leadership skills capable of maintaining and delighting all stakeholders
Overview
12
12
years of professional experience
Work History
Manager Customer Experience
NMB Bank Plc
12.2023 - Current
- To ensure branch team adhere to NMB Customer Charter and Financial Consumer Protection Regulation (FCPR).
- To ensure cross selling leads turn to business deals and maintain business relationship with the customers.
- Ensure customer queries and complaints are being handled as per complaints handling redress mechanism process to improve customer satisfaction.
- Monitor, coach and guide front line team including on professional grooming and product knowledge to ensure quality and consistent services offered to customers at the branch.
- Ensure clear and logical queue management and optimize number of tellers in the cubicles all the time.
- Manage performance of staff under my jurisdiction by recognizing performance, identifying performance gaps and plan for development.
- Ensure all statutory documents and escalation posters are available and well displayed.
- Ensure marketing materials including brochures are available and well displayed
- Develop strategic interactive sessions with customers to ensure they are always up to date with new products, services and rates offered by the bank.
- Record and file customer correspondence to improve the experience.
- Ensure security and branch surroundings are well maintained all times
Team Leader Br Operations
NMB Bank Plc- Airport Branch
06.2022 - Current
- Managing the Center liquidity and adhering to cash limit.
- Support and manage liquidity of other assigned branches
- Incoming and outgoing cash verification.
- Manage all the cash center accounts
- Planning, organizing and supervising all the cash in transit routes.
- Ensuring all cash center operations are as per bank policy, procedures and adhere to BOT standards
- Solving customer queries as per the FCPA
- Ensure TAT is observed in all services provided
- Stakeholder relationship management
- Ensuring Business growth and stability
- Controlling branch physical security
- Management of onsite and offsite ATMS.
- Provision of Proactive service to customers
- Ensure the branch is well arranged
- Remote monitoring of CCP operations
- Sales and marketing of Bank Products
- Staffing and Coaching
Bank Officer
NMB Bank Plc- NMB House/ Airport Branch
01.2019 - 05.2022
- Cross-selling wide variety of banks products and services with excellent results.
- Provision of quality service to customers.
- Organizing outdoor engagement forums.
- Ensuring compliance with regulatory requirements.
- Provision of telling duties when required.
- Maintaining KYC mandates and account opening.
- Telling duties
- Custodianship duties being strong room and ATM
- Responding and resolving customer queries
Service Man
Tanzania National Service- JKT
07.2016 - 12.2018
- Assisting UPM (Unit Pay Master) in the management of camp sacoss.
- Advancing the ability to work under pressure with excellent results.
- Advancement of Millitary skills
- Advancing leadership skills
- Advancing teamwork and the ability to work independently.
- Ability to work long working hours and attaining excellent results
- Excessive obedience and the ability to receive orders immediately and discipline maintenance.
Project and Operations Manager
Registered Trustees of Mpoto Foundation
06.2015 - 06.2016
- The current founder of nation-wide media and government poverty eradication program known as FURSA.
- Timely and accurate supervision of all payments that are done to the service providers of the project.
- Approval of all payment done with regard to the project, upon meeting regulatory requirement.
- Connecting the project to the sponsors and ensuring public awareness with regard to the project
- Ensuring Trustees objectives are effectively and appropriately met
Accounts And Admin Assistant-Intern
National Health Insurance Fund
01.2013 - 05.2015
- Preparation of payment vouchers and cheques in accounting system, dispatching cheques to service providers.
- Maintenance of payment vouchers and journal vouchers both in file and in accounting system
- Posting receipts to accounting systems.
- Receiving cheques, keeping in safe custody and ensure that are deposited.
- Receiving and maintaining deposit slips.
- Maintenance of petty cash as per company’s policies as well as petty cash files maintenance and posting in accounting system.
- Stock taking for fixed assets and maintenance of fixed assets of fixed assets register (Assisting the surveying team)
Education
MSc FI- Distinction - Master's Of Science In Finance and Investment
Institute Of Finance Management
2021
BSc A&F - Bachelor Of Science In Accounting And Finance
Ardhi University
2015
High School Diploma(A-level) - History, Geography And Economics- HGE
Makumira Secondary School
2012
Skills
- Goal development planning
- Staffing, Coaching and Mentorship
Major Workshops Championed
- Customer Journey Transformation 2024
- Fraud awareness and prevention 2024
SPECIAL AWARDS
- 2021- CEO Innovation Award
- 2021- On spot Star Award
- 2021- Service Excellence & Performance Award
- 2021-2022- NMB Talent Pool
- 2022-2023- NMB Talent Pool
- 2023-2024- NMB Talent Pool
LEADERSHIP EXPERIENCE
- 2008-2009- Assistant Head Boy Makongo Secondary School
- 2010-2011 Student’s Patron Makumira Secondary School
- 2010-2011 Member Mali Hai Club Of Tanzania
- 2013-2015 Member - Ardhi University Accounting & Finance Association (ARUAFA)
- 2014-2015 Departmental Coordinator & member of Parliament (AUSRC)- Ardhi University
- 2014-2015 Most of Active Contributor to Parliament Meetings Agenda - Ardhi University
- 2014-2015 Secretary General - Ardhi University Accounting and Finance Association (ARUAFA)
LANGUAGE
English-Fluent
Kiswahili-Native
Referee
- Sylivester Ngowi
Branch Manager
NMB Bank Plc
E-Mail: sylivester.ngowi@nmbbank.co.tz
Mob: 0764849276
- Maria Komba
Ag. Branch Manager
NMB Bank Plc
E-Mail: maria.komba@nmbbank.co.tz
Mob: 0717622613
- Rosemary Mmanda
Principal Membership Officer
National Health Insurance Fund
E-Mail sabrines20032003@yahoo.com
Mob: 0693 212299
Declaration
I Yasin Salim Tindwa, certify that the information provided above is true and accurate to the best of my knowledge.
Timeline
Manager Customer Experience
NMB Bank Plc
12.2023 - Current
Team Leader Br Operations
NMB Bank Plc- Airport Branch
06.2022 - Current
Bank Officer
NMB Bank Plc- NMB House/ Airport Branch
01.2019 - 05.2022
Service Man
Tanzania National Service- JKT
07.2016 - 12.2018
Project and Operations Manager
Registered Trustees of Mpoto Foundation
06.2015 - 06.2016
Accounts And Admin Assistant-Intern
National Health Insurance Fund
01.2013 - 05.2015
MSc FI- Distinction - Master's Of Science In Finance and Investment
Institute Of Finance Management
BSc A&F - Bachelor Of Science In Accounting And Finance
Ardhi University
High School Diploma(A-level) - History, Geography And Economics- HGE
Makumira Secondary School
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