YASIN IQBAL MUSSA

Key Responsibilities

• Oversaw full branch operations, including daily scheduling, team supervision, quality control, inventory, and financial reporting, ensuring smooth and profitable service delivery.
• Managed a team of 25 employees, including auto detailers, technicians, receptionists, and cashiers; conducted performance reviews, scheduled training, and built a culture of customer service excellence.
• Increased monthly revenue by up to 20% through promotional campaigns, service upselling, loyalty programs, and cross-selling of value-added packages (e.g., waxing, ceramic coating, engine wash).
• Introduced high-efficiency workflow systems that reduced average service time by 25% and increased customer turnaround without compromising quality.
• Monitored KPIs and service standards, ensuring every vehicle left the spa meeting brand expectations in cleanliness, finishing, and customer satisfaction.
• Built relationships with corporate clients, including logistics companies and ride-hailing services, leading to recurring bulk-service contracts and fleet maintenance deals.
• Maintained strict stock control for cleaning chemicals, machine parts, and consumables, using inventory software and manual audits to eliminate losses and avoid downtime.
• Led hiring, onboarding, and team development; reduced staff turnover by 40% through better work culture, performance incentives, and clear advancement pathways.
• Handled customer escalations and complaints personally, achieving a 98%+ satisfaction rating through responsive service and follow-up.
• Prepared and submitted weekly and monthly financial reports to head office, tracking income, expenses, payroll, and service volume for budgeting and strategic planning.
• Ensured compliance with health, safety, and environmental regulations, especially regarding the handling of automotive cleaning chemicals and wastewater management.

Key Responsibilities

• Managed daily shop operations, including overseeing staff, sales, inventory management, and customer service, ensuring the shop ran efficiently and profitably.
• Supervised a team of [X] sales representatives, technicians, and customer service personnel, providing leadership, training, and performance coaching to ensure high employee morale and customer satisfaction.
• Developed and executed sales strategies to meet or exceed monthly and quarterly targets, resulting in consistent growth of sales revenue and customer base.
• Monitored inventory levels and coordinated restocking of products, ensuring optimal stock availability while minimizing overstocking or stockouts, resulting in [X]% reduction in excess stock.
• Implemented effective product displays and store layouts, enhancing customer experience and driving higher foot traffic and sales conversions.
• Handled customer inquiries, product returns, and warranty claims, ensuring a positive and professional shopping experience that contributed to repeat business and customer loyalty.
• Introduced upselling and cross-selling techniques that increased average transaction values, offering complementary products and services to customers based on their needs.
• Managed store finances, including cash handling, preparing daily sales reports, and overseeing billing and payments, ensuring financial records were accurate and in compliance with company policies.
• Liaised with suppliers and vendors to negotiate pricing, delivery schedules, and promotional offers, securing cost-effective deals that contributed to higher profit margins.
• Trained new hires in product knowledge, sales techniques, and customer service standards, ensuring all staff maintained high levels of professionalism and knowledge about the latest technology trends.
• Analyzed market trends and competitor activities to identify opportunities for new product offerings, promotions, and market strategies to stay competitive and relevant in the electronics retail market.
• Ensured compliance with safety and health regulations, particularly with electronic goods handling and electrical products, ensuring a safe environment for staff and customers.
• Managed online and offline marketing initiatives, including coordinating promotional campaigns, social media outreach, and customer engagement, helping drive both in-store and online sales.
• Developed strong relationships with key customers, creating personalized offers for repeat buyers and business clients, leading to increased customer retention and loyalty.

Key Responsibilities

• Conducted comprehensive diagnostic assessments on a wide range of vehicles, including engine, electronic, and hybrid systems, using advanced diagnostic tools and equipment to identify issues with precision and speed.
• Led electrical and computer system upgrades on modern vehicles, ensuring all diagnostic tools were updated with the latest software, enabling the team to diagnose and resolve complex issues related to vehicle electronics and hybrid technology.
• Scheduled proactive maintenance and repair sessions, using diagnostic data and customer feedback to plan preventative care, thus reducing vehicle downtime and enhancing customer satisfaction.
• Supervised a team of junior technicians, providing mentorship and on-the-job training in diagnostic techniques, equipment handling, and fault identification, contributing to a more skilled and efficient team.
• Generated accurate job estimates and repair recommendations for customers, using diagnostic data to provide clear, transparent, and cost-effective repair solutions, enhancing customer trust and retention.
• Maintained an organized inventory of diagnostic tools and equipment, ensuring all tools were regularly calibrated, properly stored, and in compliance with workshop safety standards, reducing tool loss and downtime.
• Ensured strict adherence to workshop safety protocols, overseeing safe practices related to vehicle lifting, handling of electronic components, and chemical disposal, thereby maintaining a secure and compliant working environment.
• Played a key role in boosting workshop efficiency by 30% through the introduction of streamlined diagnostic processes, reducing troubleshooting time and improving overall throughput without compromising on service quality.
• Collaborated with service advisors and parts department to ensure timely repair parts ordering, reducing service delays and enhancing overall operational flow.
• Participated in customer briefings, explaining diagnostic results in a simple, understandable manner, offering clear insights into the nature of the issue, repair timeline, and estimated costs, resulting in increased customer satisfaction and repeat business.
• Monitored and maintained workshop cleanliness and orderliness, ensuring that diagnostic equipment and workspaces were kept organized and safe, thus fostering a productive and professional work environment.

Key Responsibilities

• Diagnosed complex automotive issues across a wide range of systems including bodywork, engine performance, electronic controls, and safety systems using both manual inspection techniques and computer-based diagnostic tools.
• Operated advanced On-Board Diagnostics (OBD-II) systems and digital scanning equipment to pinpoint faults accurately, leading to faster turnaround times and reduced repeat repairs.
• Performed comprehensive preventive maintenance procedures, including engine oil and filter changes, brake system inspections and repairs, cooling system checks, and engine calibration to ensure long-term vehicle reliability.
• Conducted road tests and dynamic assessments to verify the success of repairs and to identify hidden or intermittent faults that did not appear during static inspections.
• Prepared and maintained detailed service records, repair logs, and cost estimates, ensuring transparency for customers and meeting workshop documentation standards.
• Received multiple client commendations and repeat business due to high-quality repairs, professional communication, and timely service delivery.
• Collaborated with parts departments and senior technicians to source components and execute complex repairs efficiently.
• Ensured compliance with workshop safety protocols and environmental standards related to hazardous material handling and waste disposal.

Key Responsibilities

• Registered and processed online tax payments through the Tanzania Revenue Authority (TRA) Gateway for multiple statutory categories including Corporate Income Tax, Pay As You Earn (PAYE), Skills and Development Levy (SDL), and Value Added Tax (VAT), ensuring 100% compliance with government deadlines and eliminating penalties due to late submissions.
• Calculated and submitted statutory contributions to National Social Security Fund (NSSF) and Workers Compensation Fund (WCF) on a monthly basis, accurately tracking employee records and ensuring legal compliance with labor and social security regulations.
• Prepared and administered payroll for all employees, including allowances, deductions, and taxes, and executed monthly and semi-annual returns in line with Tanzanian employment laws and internal audit requirements.
• Maintained accurate financial records, including preparation of Profit and Loss (P&L) Statements, Balance Sheets, and supporting schedules, contributing to quarterly and annual financial reporting for internal and external stakeholders.
• Conducted regular inventory reconciliations, verifying physical stock against accounting records, identifying variances, and implementing corrective actions to minimize loss and improve accountability in inventory management.
• Managed procurement and stores operations, including supplier coordination, stock replenishment, purchase requisition processing, and maintenance of procurement records in line with company policy and budget controls.
• Developed and implemented systems for timely and accurate VAT and service tax return filing, using tools such as Excel and TRA online portals, minimizing filing errors and ensuring full traceability of input and output tax transactions.
• Introduced standardized bank reconciliation procedures that improved financial clarity, reduced discrepancies, and ensured that cashbook and bank balances were aligned at all times. This included timely follow-up on outstanding items and coordination with the finance team and bank representatives.