Summary
Overview
Work History
Education
Skills
Playing golf, Tennis, swimming, watching business and financial news and cycling
Additional Information
Timeline
Generic

Yahya Hemed

Dar Es Salaam

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Senior Bank Operations Officer

Tanzania Commercial Bank
08.2020 - Current
  • Assisted with daily cash and ATM balancing.
  • Oversaw branch operations and workflow for consistency.
  • Conducted cash and key audits for controls and compliance.
  • Assisted clients with issues or requests and mentored employees on customer service techniques.
  • Communicated with Branch Operations Manager to inform of quality control checks and findings.
  • Complied with established internal controls and policies.

Bank Officer

TIB Corporate Bank Ltd
03.2013 - 08.2020
  • Managed and opened over 56 checking, saving and line of credit accounts.
  • Contacted potential clients to pursue sales and gather funds.
  • Represented bank at community events to establish strong ties and promote business.
  • Supervised branch operations and made continuous improvements in each area.
  • Met with clients to generate new business and negotiate contracts.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Utilized financial software to prepare consolidated financial statements.
  • Developed strategic plans for day-to-day financial operations.
  • Complied with established internal controls and policies.
  • Set risk management policies to mitigate bank losses.

Bank Teller

TIB Development Bank Ltd
09.2009 - 03.2013
  • Answered customer inquiries, Managed over 35 customer calls per day regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Sold and cross-sold bank products to new and existing customers.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted with training of new tellers on policies and procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Trained new hires on customer service policies and procedures.

Treasury Operations Officer

Tanzania Investment Bank Ltd
12.2006 - 09.2009
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients. which Increased sales by 25%.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Utilized financial software to prepare consolidated financial statements.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Education

Post Graduate Diploma - Investments And Securities Management

College Of Business Education
Dar Es Salaam, Tanzania
11.2011

Advanced Diploma - Business Administration And Management

College Of Business Education
Dar Es Salaam, Tanzania
10.2006

Skills

  • Credit Assessment Proficiency
  • Business Process Optimization
  • Transaction Processing Mastery
  • Regulatory Compliance Knowledge
  • Internal Audit Understanding
  • Anti-Money Laundering Expertise
  • Effective Communication Techniques
  • Cash Management Competence
  • Banking Operations Experience
  • Account Reconciliation Abilities
  • Fraud Detection Skills
  • Banking Software Familiarity
  • Payment Processing Expertise
  • Customer Service Excellence
  • Work Planning
  • Relationship Building

Playing golf, Tennis, swimming, watching business and financial news and cycling

I prefer to start training playing golf and interested to give my spare time on golf and Tennis.

I regularly go to nearest beach to swim for a leisure.

I take time to watch business and financial news on BBC, CNN, CNBC, AL JAZEERA, 


Additional Information

Attending trainings-:

Attended training on compliance and prudential regulations conducted by (Bank Of Tanzania)

Attended training on Anti money laundering counter terrorism conducted by (Bank Of Tanzania)

Attended training on Induction Course for New Government Employees (Bank Of Tanzania)

Timeline

Senior Bank Operations Officer

Tanzania Commercial Bank
08.2020 - Current

Bank Officer

TIB Corporate Bank Ltd
03.2013 - 08.2020

Bank Teller

TIB Development Bank Ltd
09.2009 - 03.2013

Treasury Operations Officer

Tanzania Investment Bank Ltd
12.2006 - 09.2009

Post Graduate Diploma - Investments And Securities Management

College Of Business Education

Advanced Diploma - Business Administration And Management

College Of Business Education

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Yahya Hemed